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8961 SIP CTI Jabber Issue

Giovanni Sciotti
Beginner
Beginner

Hello,

i can't control 8961 phone (SIP) with jabber.

I can control IP Communicator and Cisco 6945, so i think the configuration is fine.

I also tried adding:

Standard CTI Allow Control of Phones supporting Connected Xfer and conf (89xx/99xx-phones)

Standard CTI Allow Control of Phones supporting Rollover Mode (69xx-phones)

as i saw in many posts regardind this problem but it still not work.

Thank for any help

Giovanni Sciotti

3 REPLIES 3

rcrumm_2
Explorer
Explorer

Just to make sure you associated the phone to the user?

Randall

Yes,

i changed the port of ldap authentication to 3268 (global catalog) accorrding to the post

https://supportforums.cisco.com/discussion/12208326/cisco-jabber-cti-control-deskphone-ldap-user-not-work-local-user-work

This happens via CTI. The Jabber device authenticates to cti manager with the login provided by the user. (Users have to have CTI role assigned.)

When LDAP authentication is enabled to cti manager asks the ldap server to check the credential

it works.

Giovanni

bejoy.cisco
Beginner
Beginner

Hi,

Did you get this resolved ? I have the same issue too...

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