HI, I am running CUCM 10.5.2 and have an issue with Brand New 8945 phones ending up unprovisioned after they upgrade firmware. They should get a phone number assigned from a range through AR. I checked and there are available AR numbers as well. This was working two weeks ago. Thanks, Randall ... View more

HI, I am looking for a way to measure the number of users logged into Jabber and capturing that data to use in a report to measure our adoption rate. I know you use to be able to look at the dashboard in IMP 9.X and i can also see the users logged in via RTMT, but I cannot capture that data. Thanks, Randall ... View more

Hello, Does anyone know if the Finesse phonebooks can be intergrated with AD? All I see is importing users via .csv. Thanks, Randall ... View more

Hello, My current production cluster has a CTL file installed. I am now working on setting up a lab environment inpreperation of an upgrade to simulate my current cluster settings.. I need to create a CTL file for the new lab environement and had a couple of questions before moving ahead. 1. Can I use the same security tokens I am using  for my production cluster? 2. Will this somehow affect my tokens giving me a problem with my production cluster? 3. When upgrading from 8.6.2 to 9.1.1 do I need to do anything with the CTL files or CTL client because of the version change? Thanks, Randall ... View more

Hi, Is there a way to determine what version OVA file was used when the system was set up initially? I can see in the tasks that an OVF file was deployed, but I do not see what version file. Thanks, Randall ... View more

Hi, If I configure a tertiary Directory service (which is in a seperate domain) in my user Service Profiles will it allow me to search the another/seperate domain (using the tertiary service) or is the tertiary only used if the first two servers are not available? I want to be able to search both domains directoy profile primary points to AD1 directoy profile secondary points to AD1    (Both primary and secondary work right now). directoy profile tertiary points to AD2         (new) Thanks, Randall ... View more

Hi, I am running CUCM 9.1.1a and was wondering if there is a new native reporting tool for reporting calls? I don't see one but wanted to ask. Also id there an opensource application someone can recommend? I need to know how many calls we are making by hour of the day. Thanks, Randall ... View more