9.2 Phone Firmware bug on 7941/61 phone ?

[Gordon Ross]

Has anyone else noticed problems upgrading 7941 & 7961 handsets to the latest 9.2 firmware ? We're

seeing problems where phones report "Unprovisioned" after upgrading. Yet, a firmware reset (12345...) fixes the issue.

GTG

[Karthik Sivaram]

hi Gordon,

What was the firmware of the phone prior to upgrade?

After resetting the phone does the "unprovisioned" still show up on the phone?

-Also if you were on a release version earlier than 8.3(3) then  you must first upgrade your firmware to an intermediate  version (8.3(3) - 8.5(2)) then upgrade to 9.2(1).

-You can also trying adding the phone manually to the callmanager and then restart the tftp.

Thanks,

Karthik

[Gordon Ross]

The phones were all on 9.1 firmware beforehand, and were configured and working fine before they upgraded to 9.2

GTG

[stevenle]

Did you ever find a solution to this? I upgraded to firmware 9.2 from 9.1 on UCM 7.1(3) and I'm getting busy signals throughout the enterprise....FML!