9971 Firmware upgrade issue.

[rajesh.kumar]

We are using CUCM 8.5

When I upgrade firmware I see below information on Phone.

Is this successfully upgraded to ver sip9971.9-2-4-19?

Why do I see ver 9.1 under Phone device ? What is this download status shows Failed?

I would like to know, whether this phone firmware is successfully loaded with ver sip9971.9-2-4-19 ?

Active Load ID	sip9971.9-2-4-19
Inactive Load ID	sip9971.9-1-1SR1
Download Status	Failed
Requested Load ID	sip9971.9-2-2SR1-9
Download Server	10.1.9.27
Inactive Load Failure Reason	File Not Found

Active Network Interface		Ethernet
MAC Address		64AE0CF6BDFB
WLAN MAC Address		405539AD4872
Host Name		SEP64AE0CF6BDFB
Phone DN		818
Version		sip9971.9-2-4-19

Device default configured with active and inactive load.

Cisco 9971

SIP

sip9971.9-2-4-19

Rgds

Rajesh

[rajesh.kumar]

evice default configured with active and inactive load.

Cisco 9971

SIP

sip9971.9-2-4-19

Under device default inactive load information is : sip9971.9-2-2SR1-9

Active load information is : sip9971.9-2-4-19

I have used file:cmterm-9971.9-2-4-19.cop.sgn

After upload and restatred tftp service, restarted phones, upgrade was showing failed.

Next day, I tried with sip9971.9-2-2SR1-9, that also didnt work.

[mihail.petreski]

Hi all,

Has this been solved? I am getting a similar issue.

I'm trying to upgrade a 9971 to sip9971.9-2-4-19 but the phone just sits there. The phone is registered, and I can use the phone, but it doesnt upgrade.

Although, via CUCM Admin I do see that the phone is saying "Download Status: Upgrading"

10 mins later it says "Download Status: Successful"

Then the phone resets and it again says "Download Status" Upgrading"

The Debug Display shows

8:51:30a DeviceImageDownloadSuccess DeviceName=SEP8CB64F57EC82 IPAddress=172.X.1X.X Method=3 Active=sip9971.9-0-3 Inactive= Server=0.0.0.0

[mihail.petreski]

sip9971.9-0-3 doesn’t go directly to sip9971.9-2-4-19.
I managed to get to sip9971.9-2-4-19 through a two-step process. First I went to sip9971.9-2-1 and then to sip9971.9-2-4-19.

[susana.chumpitasi1]

Restarting TFTP services and resetting the phone again did the trick. Thanks!

[PRABAHARAN C]

Restarting the TFTP resolved the issue. I appreciate your help.

[Felipe de Mello]

Do you have the TFTP service on multiple nodes? You need to install the COP file on every node you have the TFTP service running and restart the TFTP service.

[T Lee]

We also ran into the same issue. We have multiple nodes and FDEMELLO's suggestion helped. The only other step we forgot to do was to go into the CUCM and copy over the new SIPxxxx file name (without the .load .spn etc extension) in place of the old load name. Device > Device Settings > Device Defaults