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Beginner

9971 strange issues

We have strange issues with our 9971s where the Privacy, DND and Intercom buttons get activated automatically.  What helps sometimes is deleting and re-building the phone.  Anyone else experiencing this and found a resolution?

CUCM : 8.6.2.21900-5

9971 firmware : 9-2-4-19

Manish

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Hall of Fame Cisco Employee

9971 strange issues

Have you reviewed CUCM traces to confirm that really no one is changing the settings??

Or that the device is not controlled via TAPI/JTAPI/CTI from other source??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
Beginner

9971 strange issues

No, didn't get a chance to review the traces but it happens during the  day and the user was not in his office.  We do use MOC/CUPS remote call  control but I don't see how MOC would control Privacy or Intercom..

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