10-17-2012 11:39 AM - edited 03-16-2019 01:44 PM
We have strange issues with our 9971s where the Privacy, DND and Intercom buttons get activated automatically. What helps sometimes is deleting and re-building the phone. Anyone else experiencing this and found a resolution?
CUCM : 8.6.2.21900-5
9971 firmware : 9-2-4-19
Manish
10-17-2012 06:03 PM
Have you reviewed CUCM traces to confirm that really no one is changing the settings??
Or that the device is not controlled via TAPI/JTAPI/CTI from other source??
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
10-19-2012 12:31 PM
No, didn't get a chance to review the traces but it happens during the day and the user was not in his office. We do use MOC/CUPS remote call control but I don't see how MOC would control Privacy or Intercom..
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