12-27-2010 10:44 AM - edited 03-16-2019 02:36 AM
Dear Networkers,
We configured Auto Attendant using Cisco Unity Connection 8.0 and CCM 8.0.
I do have two questions :
1- When some one calls the Callhandler configured for AA, the operator can dial only extensions for users who are configured with voice mail boxes (licensed users). Can't we configure the operator to compose any extension configured on CCM? If yes can you please explain what should be done further?
2- If the caller do not now the extension of his attenant when calling AA, how can we redirect the call to the operator?
Thanks in advance.
Best Regards.
12-27-2010 12:45 PM
When some one calls the Callhandler configured for AA, the operator can dial only extensions for users who are configured with voice mail boxes (licensed users). Can't we configure the operator to compose any extension configured on CCM? If yes can you please explain what should be done further?
Yes, this is done by checking the "Allow Transfers to Numbers Not Associated with Users or Call Handlers" box under Greetings on the Call Handler. Alternatively, you may want to consider using the System Transfer conversation depending on the use case.
If the caller do not now the extension of his attenant when calling AA, how can we redirect the call to the operator?
Tell the caller to press zero for the operator in the greeting seems easy enough. Alternatively there is the Directory Handler where they can search by name. If you enable ASR for the Directory Handler (known as Speech Connect) you will need an extra Speech Connect Guest license to add the otherwise unlicensed users to the corporate directory.
12-28-2010 11:18 AM
Dear Jon,
Thanks for your reply.
1- I checked the "Allow Transfers to Numbers Not Associated with Users or Call Handlers" box under Greetings on the Call Handler, but still it does not transfer calls to persons who are not imported on Unity Connection. Any ideas ?
2- For my second request: if the caller does not know the user extension, and after pressing "9", what further configuration (CCM/UCXN) should be done so that the call is transferred to the Operator?
Thanks in advance.
Bestr Regards
12-28-2010 11:35 AM
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