My customer is running CME 8.6 with 7942/7962 phones. The most recent info I can find on CCO (the CME admin guide) indicates that Abbr Dial softkey support is restricted to phones other than what he has. However, when he uses the config shown below on a 7962, he does see the Abbr soft key when dialing on-hook, and can complete calls to speed dials 1-4. Other calls go to the CUE pilot number.
I'm guessing that the soft key support only works for tags that are also mapped to phone buttons, but I;m not sure. I have seen an older SOD doc that indicates Abbr would be supported on CME from 7.1.2 onwards, but I donl't know if that happened. Can someone confirm exactly what is and what isn't supported on CME 8.6 with respect to 7960/40 phones and abbreviated dial? Also, any road map if it is not supported now?
Here is the config that was used to test:
telephony-service
directory entry 99 3772135 name Mike Suzuki
ephone 72
description Mike Suzuki - 812.376.4672
mac-address 88F0.7789.8B1C
max-calls-per-button 4
username "MSUZUKI"
speed-dial 1 18778109439 label "AT&T_Bridge"
speed-dial 2 3774357 label "Help_Desk"
speed-dial 3 18883577667 label "NetScout TAC"
speed-dial 4 18005532447 label "Cisco TAC"
speed-dial 5 5555555 label "test"
speed-dial 6 3772135 label "MikeDesk"
type 7962
button 1:72
Thanks
