08-29-2012 06:10 AM - edited 03-16-2019 12:56 PM
Hi,
I am having a cisco ISM-SRE-710-K9 with unity express 8.6 running on it. While verifying the licence I saw there is a VMIVR-VM-MBX active and in-use butsh license status application
voicemail disabled. I am geting voice mail poilet number in busy.
Can any one please guide me how to activate these ports.
STS-CUE#
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 5 /5
License Priority: Medium
License Store: Primary License Storage
StoreIndex: 2 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: 2 / 0
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 3 days
License Count: 600 / 0
License Priority: Low
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
STS-CUE# sh license statu
STS-CUE# sh license status app
STS-CUE# sh license status application
voicemail disabled, ivr session quantity (2) is equal to or exceeds available ports (2)
ivr enabled: 2 sessions
STS-CUE#
Solved! Go to Solution.
08-29-2012 06:16 AM
Hi there,
It looks like you are seeing this issue;
Note Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail or auto-attendant applications. Please carefully consider how many IVR session licenses you need and only install or activate licenses for that number of IVR sessions.
If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant applications will be disabled due to the lack of available ports. The show license status application command will indicate this condition by stating the error message "voicemail disabled, ivr session quantity (x) is equal to or exceeds available ports (Y)" where X is the number of IVR sessions and Y is the number of ports. To change this condition, either reduce the number of IVR sessions via the command license activate ivr sessions N (where N is less than the number of ports and may be zero to deactivate all IVR sessions), or remove the IVR session licenses, or add more port licenses, and then issue the reload command.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047
Cheers!
Rob
"Every fool's got a reason to feelin' sorry for himself" - Springsteen
08-29-2012 06:16 AM
Hi there,
It looks like you are seeing this issue;
Note Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail or auto-attendant applications. Please carefully consider how many IVR session licenses you need and only install or activate licenses for that number of IVR sessions.
If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant applications will be disabled due to the lack of available ports. The show license status application command will indicate this condition by stating the error message "voicemail disabled, ivr session quantity (x) is equal to or exceeds available ports (Y)" where X is the number of IVR sessions and Y is the number of ports. To change this condition, either reduce the number of IVR sessions via the command license activate ivr sessions N (where N is less than the number of ports and may be zero to deactivate all IVR sessions), or remove the IVR session licenses, or add more port licenses, and then issue the reload command.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047
Cheers!
Rob
"Every fool's got a reason to feelin' sorry for himself" - Springsteen
08-29-2012 06:44 AM
Thank you very much My friend..... It is working now...
STS-CUE# no license activate ivr sessions 2
STS-CUE# sh license status application
voicemail enabled: 2 ports, 2 sessions, 5 mailboxes
ivr disabled, ivr session activation count has been set to zero
STS-CUE#
08-29-2012 06:54 AM
You are always welcome my friend
Cheers!
Rob
"Every fool's got a reason to feelin' sorry for himself" - Springsteen
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