Add new DID to CUEAC

[ciscoroyzhang]

hi there, need a bit help on this one.

We have existing CUEAC running, the call flow details as following:

• incoming call to main number 9988 6200, transfer to 4 digits --> 6200 ( on router via translation-profile)
  
• on CUCM 6200 (translation-pattern) --> 9002001 a route point.
  
• on CUCM there are 10 CIT port for assicated with the RP, it also defined in CUEAC.
  
• this is working fine.
  

now I have added a new DID range.

• incoming call to new number 9944 6500, transfer to 4 digits --> 6500 (on router via translation-profile)
  
• on CUCM 6500 (translation-pattern) --> 9002003 a route point.
  
• on CUEAC, 9002003 has been added via user configuration -- queue management and sync with CUCM, this route Point has been created in CUCM and added to CUE app account.
  

now when I try to test it by ring 9944 6500 from my mobile, I can hear there is ringing tone but on the CUEA console, can not see any call from my mobile.

call to the existing line 9988 6200 is working fine. did I miss any thing here? any commments are welcomed. Cheer Roy

[jamgale]

Roy,

Is the call coming in on a different gateway?

If so make sure the CSS used by that gateway can call the partition of the CTI Ports and operators phone.

[vinoth kumar]

you need to associate the operator in queue so that whenever call hits the queue, you will be able to see in console.