Additional/Secondary Extension

[Abhishek Singh]

Hi All,

Rather than a query , i need a confirmation of sorts for a group of voicemail users who are relocating to a new location from the existing one.

While they have got new DID for that place, they want to keep the voicemail profile of the old DID as well as the new one.

Eg. They plan to keep the old one 123-456-7890 as well as the new one 101-112-1314.

So my confirmation question is that since the AD synced profile( thus preventing the AD name edit option), do we add the other extension in the alternate extension page and also , do we do the usual 7 digit dtmf code in the box for alternate extension or is it the complete DID or only the 4-digit extension.

Whatever level you reach getting better never stops -- Sachin Tendulkar       

[Rob Huffman]

Hi Abhishek,

The number that you enter as the "Alternate" extension would generally be

whatever significant digits are being passed to Unity Connection. Do a test with one of

the numbers and see what is required. I would try 4 digits first, then 7 then the

full 10 if required. My guess is that you'll be able to get away with 4

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

[Abhishek Singh]

Hi Rob,

Thanks for the response.

I would definitely try that part. 

Whatever level you reach getting better never stops -- Sachin Tendulkar

[Abhishek Singh]

The user just tried , with the last 4 digit of the new extension in alternate extension. It did not work.

Also the pin , does it stays the same , and once the call goes on the new ( alternate extension), does it directly reaches the voicemail ( or is there a way to access it).

Also i am trying to put 7 digit code now and check. 

Whatever level you reach getting better never stops -- Sachin Tendulkar

Message was edited by: Abhishek Singh

[Rob Huffman · Accepted solution]

Hi Abhishek,

I'm sorry my friend, I must be lost here

My reference was to the fact that the usual way to do this type of change

would be redirect the "old" number 123-456-7890 to the "new" number 101-112-1314

via CUCM. Then in Unity/Unity Connection we would either recreate the user

with the new DN and add the old DN as an Alternate extension or leave the user

and just add the new DN as an Alternate extension. The Voicemail profile would likely

stay the same and wouldn't really come into play too much for this change.

This way callers can call the "old" or " new" DN and still reach the user with the proper

voicemail etc. and the users wouldn't have to re-do their greetings/setup.

Is that where we are going here??

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

[Abhishek Singh]

That helped, plus i made a little logical workaround of my own, which helped as well

Thanks again for the assitance,  appreciate it as always

Whatever level you reach getting better never stops -- Sachin Tendulkar

[Rob Huffman · Accepted solution]

Hi Abhishek,

You are always welcome, but I don't think anything I

offered up helped too much

Nice job getting things working!

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan