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mespinet
Beginner

Tricky Call Transferring Between Extensions

I currently am dealing with a tricky request I cannot figure out.

 

The CEO wants to change around the phone configuration so that whenever he receives a call his phone rings 3 times, and after that forwards to his Executive Assistant’s phone line (DN 5976) and rings twice, and after the two rings if she does not pick up the call that it is able to be routed back to his VM so the caller originally calling the CEO can leave a VM in his VM box.

I am able to have the CEO’s phone line (DN 5667) transfer to the Assistant’s (DN 5976) after 3 rings, but not sure what the next steps would be to have the call go back to his VM instead of hers if she does not pick up the call. It seems like no matter what changes I make on her line they will either go to her VM or ALL of them will go to the CEO's ext.

Any help is definitely appreciated!

Monica E. "Be like a duck. Calm on the surface, but always paddling like the dickens underneath." -- actor Michael Caine
1 ACCEPTED SOLUTION

Accepted Solutions
Rob Huffman
Hall of Fame Community Legend

Hi Monica,

Perfect

When using CUCM and CUC the default behavior for this type of

requirement shouldn't need to have any changes done on the Connection side

of the house.

CUC uses (by default) the originally dialed number for calls that route to

voicemail. You should only need to set the CFNA from 5667 to 5976

with a 12 second timer

On DN config page for 5667

No answer ring duration (seconds) = 12

and then set the CFNA on 5976 to go to the CUC pilot number (voicemail checkbox)

with an 8 second timer

On DN config page for 5976

No answer ring duration (seconds) = 8

Give this a try and it should work unless this setting has been changed on CUC

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

Rob

View solution in original post

4 REPLIES 4
Rob Huffman
Hall of Fame Community Legend

Hi Monica,

Can you please let us know what you are using for Call Control (CUCM,CME)

and for voicemail (CUE, CUC, Unity)

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

Hi Rob,

We are using CUCM, and for voicemail CUC.

Thank you,

Monica E.

"Be like a duck. Calm on the surface, but always paddling like the dickens underneath." -- actor Michael Caine

Monica E. "Be like a duck. Calm on the surface, but always paddling like the dickens underneath." -- actor Michael Caine
Rob Huffman
Hall of Fame Community Legend

Hi Monica,

Perfect

When using CUCM and CUC the default behavior for this type of

requirement shouldn't need to have any changes done on the Connection side

of the house.

CUC uses (by default) the originally dialed number for calls that route to

voicemail. You should only need to set the CFNA from 5667 to 5976

with a 12 second timer

On DN config page for 5667

No answer ring duration (seconds) = 12

and then set the CFNA on 5976 to go to the CUC pilot number (voicemail checkbox)

with an 8 second timer

On DN config page for 5976

No answer ring duration (seconds) = 8

Give this a try and it should work unless this setting has been changed on CUC

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

Rob

View solution in original post

manjujunnur07
Beginner

Hi Monica ,

if you are using CUCM with CUC its Very easy configuration :

DN 56667:

put the destination number 5976  in the forward busy internal/external  ,forward no answer internal/external  and forward unregistered internal /external.and mark the voice mail option for forward no coverage internal/external

so if 5667 is busy or not answered or phone unregistered it will forward to extn 5976 .if 5976 doesnt answered it ll come back to 5667 voice mail

for 3 rings set 9 secs in the" No answer ring duration (seconds):9

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