03-19-2007 03:08 PM - edited 03-14-2019 08:33 PM
I want to be able to be able to assign options for after work (ie. call wrap up, customer comment form, responding to customer email, etc...) so that I can categorize call time. I have checked all the documentation and haven't found any. Thanks.
We are running CCM 4.1.
Solved! Go to Solution.
03-19-2007 05:04 PM
Mark,
Are you using IPCC as well ? Wrap up codes are available in IPCC 5.0
03-19-2007 05:04 PM
Mark,
Are you using IPCC as well ? Wrap up codes are available in IPCC 5.0
03-19-2007 08:03 PM
I do use IPCC, but it is 4.0. So it isn't available in the pre-5.0 version?
03-19-2007 08:27 PM
The codes are definitely not available in 4.0, but i also hear from IPCC mailer lists that it will be available in IPCC 4.1 (that works with windows version of CM) and IPCC 4.5 that works with Callmanager versions 5.x.
Also please ignore the previous post i said about IPCC 5.0.
Both IPCC versions 4.1 and 4.6 are planned for end of 06 released pretty soon.
03-20-2007 05:59 PM
Thanks, I appreciate the information.
03-21-2007 12:58 PM
Out of curiousity, what mailer lists are there for IPCC?
09-25-2007 03:58 PM
Did these releases include reason codes? I am trying to assess if an upgrade would be worthwhile to my organization.
09-26-2007 04:42 AM
Hi Mark,
These releases (4.1 and 4.5) did not include Wrap-Up reason codes :( Still only in 5.0 Have a look at the following docs;
IPCC 5.0 SRND
http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd80676ee5.pdf
IPCC 4.5 SRND
http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd804273a4.pdf
IPCC 4.1 SRND
http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd805fee5e.pdf
Hope this helps!
Rob
10-15-2007 12:47 PM
Thanks, this was VERY helpful.
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