Alerting Name does not show up on CM v8.5

[ed.crawford]

I have Unified Communications Manager v8.5.  I have configured a name in the Alerting Name fields of the line, however when a call is made to another extention, the name is not presented on the called phone, only the extension number shows up.  The name does, however, show up on the calling phone.  Has anyone else experienced this?

[Jaime Valencia]

Is this is a direct call or are you routing thru something else??

Unity? transformation/translation patterns?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[ed.crawford]

This is a call directly from an extension to another extension in the same partition.

[kgroves42]

To have the name show up on the Called phone  check the Display  (Internal Caller ID) field, the Alerting Name is displayed on the Calling  Phones Display not the Called Phone Display

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080237271.shtml#sharedlines

[ed.crawford]

This refers to calls going out a gateway.

The issue that I am having is on the phone's extenion.  When I call from extension 655 to extension 654, the alerting name should show up on extension 654's display.  unless something has changed with v8.5.

Directory Number
Route Partition	PART_NET < None > PART_BUSINESS_HOURS PART_Directory PART_Emergency PART_International PART_Local PART_Mobile PART_National PART_OOH PART_Premium
Description
Alerting Name
ASCII Alerting Name

[kgroves42 · Accepted solution]

What does your "Display (Caller ID)" Field say?

[ed.crawford]

That's it.  It works now.  Thanks for your help.