All Cisco Unity Users are Unable to receive Voicemail Messages frm cisco ip phones but its deliver to directly to MS-Outlook client.

[Syed Akbar Ali]

Dear Support team,

Cisco Unity 7.0 Build 7.0(2)  : When a Cisco Unity subscriber(user) check Voicemail messages :

All the Cisco Unity users Unable to Deliver Voicemail Messages from cisco ip phones but its deliver to directly to MS-Outlook client.

Voicemail messages didn't receive from cisco ip phone not even the MWI light on an IP phone does not turn ON to indicate a new voice message. when user press the voicemail message button its give the messages: you have no new messages. message  arrived directly to  Microsoft Outlook 2010 is not deliver on cisco to IP Phone .

So please advice.

Thanks & Regards

Syed

[chris.mann]

I am currently having the same issue for 1 user on Unity v5.  Very strange thing, as I can see the messages in PCA even, just the TUI says "no new messages".   Did you ever get this sorted, or does anyone else have any ideas?

[jaharrison2]

I'm having this issue in Unity ver 9.1.2. Anyone at Cisco care enough to assist?