Dear CSC Team, We need to configure the Active directory integration with CWMS 2.0. After completion of integration CWMS 2.0 system will going to sends the email notification to all the users. So we don't want this option  CWMS System to send email notification to all the users after LDAP/ Active Directory synchronization completed. As Below Documented information is mention in  the CWMS 2.0 Administration Guide: At page 137 . CWMS  2.0 System sends the notification emails to All the users : Your system sends the following emails: • The AD Activation Email is sent to each user the first time they are imported into your system in a synchronization. Users do not receive this email on subsequent synchronization. •The User Password–Changed email is sent to users who were created locally on your system. Thanks & Regards SAA   ... View more

Dear Support, As now we have old setup with CCM 4.1 with 7 users as hunt group (service line from Telco as E1) using login to the phone and have third party software to record all the calls  and uploaded the custom voice prompt. Beside that we already have new Build CUCM 9.1.2.  and cisco 3945 VG and we want move above service to new CUCM 9.1.2 system. if Customer dial the service line need to  give the prompt and divert call to cisco IP  phones call need to be recorded. So please advice what will be solution for above along with recording the call . Instead of going to Cisco Contact system solution . can we upload the prompt on cisco unity connection for the service line.   Thanks & Regards SAA     ... View more

Dear support, As I have Two ISDN E1's lines one on each voice Gateway CISCO3925 and CUCM 7.x From Telco current  DID numbers example :24634 XXX  now the Client want to change to new DID i.e   27868 XXX Phase I : only incoming with new DID Number . Outgoing must be go with old DID number only . Phase II : Inbound / out bound call  must be use with new DID only. So please advice what would be the action plan configuration need to done  on voice gateway and Call manger . With Regards Syed           ... View more

Dear Support team, Cisco Unity 7.0 Build 7.0(2)  : When a Cisco Unity subscriber(user) check Voicemail messages : All the Cisco Unity users Unable to Deliver Voicemail Messages from cisco ip phones but its deliver to directly to MS-Outlook client. Voicemail messages didn't receive from cisco ip phone not even the MWI light on an IP phone does not turn ON to indicate a new voice message. when user press the voicemail message button its give the messages: you have no new messages. message  arrived directly to  Microsoft Outlook 2010 is not deliver on cisco to IP Phone . So please advice. Thanks & Regards Syed       ... View more

Dear Support,                we  are going to change the prefix of the telephone number. The existing DID number is 2576 XXXX   and the new number will be 2389 XXXX .  we require  the below mentioned services to be ready before implementation. 01.  We have to announce a voice message stating that the number will be changed to this number to new number. 02.   After change to the new telephone line, if anyone calls to old number, first the voice message has to say the number changed information, secondly its automatically forward to new number or the voice message has to say press 9 or any number forward to new number.                CUCM Version : 7.1.3               Cisco 3925 voice gateway for the E1 lines. So Please advice how can we implement the replace prefix with new . Extension number will be same for all the users .only change in prefix. With Regards Syed ... View more

Dear Support, As we have Two cisco 3900 series VG(H.323) connected two E1 lines on Each VG and aslo 12x2 PSTN lines fxo as backup lines . in case E1 disconnect user can  dial out via  pstn lines as backup line connection type fxo . Main company telephone line with DID i.e 28736666 . At CUCM config as   translation parttern with 8900 . this 8900 config as CTI with AA (Auto Attendant as CRS ) . and this 8900 configure on the backup line each fxo port as PLAR connection. example as bleow . ! voice-port 0/1/0 trunk-group Analog connection plar 8900 description 25678907 ! The problem is that If E1 lines are disconnect main telephone line also disconnect. So incoming call are not working at all. only outgoing calls are going via fxo PSTN backup line . So please advice what we need to configure to make incoming call to work at time of E 1 lines disconnect. Regards Syed ... View more

Hi I've upgrade CUCM 9.1.1 VM on the UCS C-Series. now the CUCM Version are running on Demo . I would like to apply the licenses by using Enterprise License Manager (ELM)  we already have PAK number for the below  :    Part name                          Qty UCSS-UWL-STD-PK          1  UCSS-UWL-STD             1550  CUCM-UWL-PAK              1 CUCM-UWL-                    6480 So please advice how apply the licenses for the cucm 9.1.1 cluster . Regards SAA ... View more

Dear support, as we are uing ipcc system  Cisco Application Administration - 7.0(1)_Build168 Package: Cisco Unified CCX Enhanced when user dial service desk number after working hours must be transfer to mobile but its  not working user hearing the  pop up welcome message after then user hearing the ringing then user hear the   error message i.e I'm sorry we are currenty experiencing system problems and are unable to process your call. so please advice .... regards syed ... View more

Dear Support, After upgrade CUCM Version 9.1.1 from version 7.1.5 , On Cisco IP Phones we could not get any Call logs details  i.e missed calls , received calls & Dialled numbers . no calls details. Even we couldn't be able have access to cooperate Directory . So please provide any feeback  highly appreciate for your fast response. Regards Syed ... View more

Dear Support, I would like to know that on  UCCX  main menu announcement end user will listen main menu option and press the numbers as follow in main menu. suppose some user not listen to main menu  properly and he claim that he press the correct number. but he didn't press correct number. is there any way to get the logs or reports  of end user press numbers or following the properly accordingly with the main menu announcement. Thanks Syed Akbar Ali ... View more