12-09-2016 06:43 AM - edited 03-17-2019 08:54 AM
Hi,
I am working on client and the user requires: All phone sets in the group should be tied together to allow anyone to answer anyone else's phone.
918-5216, 918-5696, 918-5689, 918-5023, 369-8257 & 777-2035
the main number should be 369-8257.
Working on System version: 9.1.2.14900-14
What should be done for this please advise
Any help would be appreciated.
12-09-2016 07:34 AM
Have you tried call pickup groups?
12-09-2016 07:41 AM
Yes, I tried.
I took a random number : 4006 with name RS and created a call pickup group without partition
then I put the selected RS as call pickup group in each directory number given in the list.
But I am not sure that this Call pickup number should be a random number like my year of birth : #1991
or it should be some unassigned Directory number?
I selected a random number as 4006 and when I tried to call a number like this 918-5216, the call was not answered by the user(user was not on his desk) and directed to unity(not received by any one else)
So I am not sure if I did everything correctly or made any mistake
Not sure how to test it
Please advise
12-09-2016 07:59 AM
Call pickup number just has to be unique so should be fine.
For call pickup to work they need to press the call pickup button.Its not automatic , you need to tell the users how this works.
12-09-2016 08:10 AM
In call pickup group
I had selected "audio n video alerts "
So I guess if I call user A then it should also be seen on the screen of user B if they are in same call pickup group. Correct?
This all should be displayed without pressing any button. Please correct me if I am wrong.
12-15-2016 06:42 AM
This is correct , however someone still has to press the button , or more importantly they need to know they need to press a pickup a button.
12-09-2016 08:10 AM
Hi Rohan,
Just to add one other reference to the great thoughts from Mark (+5). You may want to configure Call Pickup Notification for this group so they can tell when one of their group members are getting a new call that needs to be picked up;
The Call Pickup Notification feature provides an audio or visual, or both, notification on Cisco Unified IP Phones when other members of a pickup group receive a call. Call Pickup Notification gets configured in three configuration windows for three types of settings: system, call pickup group, DN/phone.
Keep in mind that call pickup notification can get sent to the other members of a pickup group only when a member of the pickup group receives an incoming call.
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0111.html#CUCM_RF_C01660EF_00
Cheers!
Rob
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