01-26-2012 03:43 PM - edited 03-16-2019 09:14 AM
Hello
I am trying to change the calling party number on a call directed to a hunt group. The call flow is this
PSTN->MGCP->CUCM->UnityConnections->CUCM
A call comes in from the PSTN to 4063294090
4090 is send to CTI route point that forwards the call to Unity Connections Call Handler
Call Handler 4090 answers and user selects option 1 for sales
Caller Input option on on call handler transfers to alternate contact number 4087
4087 is Broadcast Hunt Pilot with members 4081 and 4082
4081 and 4082 ring with no issues
My problem is that calling party number on 4081 and 4082 shows the origional pstn calling party number. I want 4081 and 4082 to know that his call came in for sales and to show "Sales" instead.
Any suggestions are greatly appericated.
01-26-2012 03:59 PM
As far as I know, that feature (called number identification) is not supported by CM unless you have multi-button phones with multiple DNs, or use a custom TCL/IVR script like I have developed.
Conversely, CME does supports that (service dnis dir-lookup).
01-26-2012 04:06 PM
Well, you cannot change the calling name, but you should be able to change the calling number by running the call flow through "calling transformation pattern".
Chris
01-26-2012 04:33 PM
But from what I know, you cannot change the calling number using data from the called number. Or can you ?
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