Analog line call Issue

[Bahlul Guliyev]

Hello All,

When I call from analog line to PSTN, call is going out normally.

But after IVR telling me to dial extension number I can't dial.

Regards

Bahlul

[Sreekanth Narayanan]

Are you sure the phone upgraded the firmware to 9.4(1)?

Here's the 200 OK to the phone when the call is answered by IVR.

Aug  6 06:46:18.263: //1857/2DF031058BB2/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK

Aug  6 06:46:18.687: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:9195@11.11.11.1:5060 SIP/2.0

This is when the call is disconnected.

Aug  6 06:46:33.335: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
BYE sip:9195@11.11.11.1:5060 SIP/2.0
Via: SIP/2.0/UDP 11.11.11.49:5060;rport;branch=z9hG4bKPjGm5IPiXB-KDALUp8RiHMyGhIys0h1vEy
Max-Forwards: 70
From: "Mammadova Svetlana" <sip:3012@11.11.11.1>;tag=f6d651d6-848e-4716-953c-c6927083f389
To: sip:9@11.11.11.1;tag=DE91894-218B
Call-ID: 13684f3e-fa5e-4ab6-8939-880026b52655
CSeq: 12871 BYE
User-Agent: Cisco-CP3905/9.2.1
RTP-RxStat: Dur=15,Pkt=575,Oct=98728,LatePkt=0,LostPkt=0,AvgJit=2,VQMetrics="MLQK=3.1396;MLQKav=2.7148;MLQKmn=2.0000;MLQKmx=3.2783;MLQKvr=0.95;CCR=0.2269;ICR=0.0497;ICRmx=0.7383;CS=7;SCS=6"
RTP-TxStat: Dur=15,Pkt=279,Oct=12413
Content-Length:  0

We can see here that the User-agent is 3905 with 9.2.1. Can you check the firmware on the phone?

Also under voice register global, did you mention "load 3905 <9.4.1 loads file>"?

[Bahlul Guliyev]

It was my fault. I deleted old firmware, and checked on the ip phone and on CME again, they showed me the new firmware file.

But the problem still exist

[Sreekanth Narayanan]

Ok can you try this under voice register pool,

no digit collect kpml

and make sure that dtmf-relay rtp-nte is configured on the voice register pool.

[Bahlul Guliyev]

Hello Sreekanth

On my ip phone it shows new firmware but on my debugs it shows old firmware.

But I completely deleted old firmware and configuration of old firmware.

CME#sh voice register pool phone
Pool Device Name     Current-Version             Previous-Version
==== =============== =========================== ===========================
1    SEP6CFA89943C02 Cisco-CP3905/9.2.1
2    SEP6CFA89940490 Cisco-CP3905/9.2.1
3    SEP6CFA89940291 Cisco-CP3905/9.2.1
4    SEP6CFA89943AAE Cisco-CP3905/9.2.1
7    SEP6CFA89940936 Cisco-CP3905/9.2.1
8    SEP6CFA89940966 Cisco-CP3905/9.2.1
9    SEP6CFA89940965 Cisco-CP3905/9.2.1
10   SEP6CFA899409B8 Cisco-CP3905/9.2.1
11   SEP6CFA899404E0 Cisco-CP3905/9.2.1
12   SEP28C7CED74826 Cisco-CP3905/9.2.1
13   SEP28C7CED74723 Cisco-CP3905/9.2.1
14   SEP28C7CED748FB Cisco-CP3905/9.2.1
15   SEP28C7CED74838 Cisco-CP3905/9.2.1
16   SEP28C7CED70961 Cisco-CP3905/9.2.1
17   SEP28C7CED6BB64 Cisco-CP3905/9.2.1

[zdesignstudio]

That makes a huge difference. After reviewing your config a little closer it appears to be good. I thought I saw a different dial peer in your config for voip outgoing for some reason so I said it needed dtmp added, oops.

You can try to change the dtmf type to alphanumeric on the device before changing FW versions.

[Sreekanth Narayanan]

I don't think the 3905 will allow alphanumeric on it. It's a sip phone only.

We need ccsip messages and the rtp debugs to see if the phone negotiates any dtmf and if it sends any rtp-nte.