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Analogue FXS lines ring indefinitely.

james83
Level 1
Level 1

Hi there,

long time reader, first time poster for the Cisco community, and i'll admit my knowledge of voice is very limited, but i have come across a peculiar problem and am hoping for an easy answer.

I've looked across the forums, but can't find too much that is relevant. Any insights appreciated!


THE SETUP: 
The setup is relatively simple, 3 analogue phones plugged into three ports on the same 2821 router with a 4-port FXS card.

The idea is to have a simple conference call setup from the outside of a premises to a reception area, for delivery drivers to call in and get access through the entry gate.


THE ISSUE:
When phone A goes off-hook, phone B rings indefinitely, even when phone B goes off-hook it keeps ringing. The ringing will only stop once phone a goes back on hook. Has anyone experienced this before and can point me in the right direction for how the phones need to be setup?


THE DETAILS: 
Cisco 2821
(C2800NM-ADVENTERPRISEK9-M), Version 12.4(22)T

 

voice-port 0/1/1
cptone GB
connection plar 4765
!
voice-port 0/1/2
cptone GB
connection plar 4765
!
voice-port 0/1/3
cptone GB
connection plar 4765
!
dial-peer voice xx9021 pots
port 0/1/1
!
dial-peer voice xx9022 pots
port 0/1/2
!
dial-peer voice xx9023 pots
port 0/1/3

(i'm thinking given the simple setup there is no CUCM involved, but please correct me if i'm wrong?)

Foreign Exchange Station 0/1/3 Slot is 0, Sub-unit is 1, Port is 3
Type of VoicePort is FXS VIC-4DID
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 64 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms 
Playout-delay Fax is set to 300 ms
Connection Mode is plar
Connection Number is 4765
Initial Time Out is set to 15 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Supervisory Disconnect Time Out is set to 750 ms
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US

Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None
Translation profile (Incoming): 
Translation profile (Outgoing):

Voice card specific Info Follows:
Signal Type is loopStart
Ring Frequency is 25 Hz
Hook Status is On Hook
Ring Active Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Hookflash-in Timing is set to max=1000 ms, min=150 ms
Hookflash-out Timing is set to 400 ms
No disconnect acknowledge
Ring Cadence is defined by CPTone Selection
Ring Cadence are [20 40] * 100 msec
Ringer Equivalence Number is set to 1

3 Replies 3

R0g22
Cisco Employee
Cisco Employee
Are these phones hanging off of a patch panel ? When you say Phone B rings when Phone A is off-hook, how is the configuration on CUCM to achieve this ? Plar through CSS/Partition ?

Hi Nipun, thanks for your response. Yes they are connected via a patch panel. Apologies for the lack of voice knowledge again, but i can't see any configuration pertaining to these 3 analogue phones (under phones or partitions) on the CUCM.

 

Is it possible, given the three phones are all connected into the same device's analogue ports (setup as a simple intercom system), that no CUCM config is required?

some more relevant config:

 

ephone-dn 16 dual-line
number 4765 secondary xxxx74765
pickup-group 001
label Front Gate and Door 4765
description Front Gate & Door 4765
name EBS Front Gate & Door
call-forward all xxxxxxx18926
!
!