Any phones want to register...anymore

[fxavier.cat]

Hi Pros,

I have a C2811 router and since yesterday, anyphones cant register to my router anymore.

Each phones i reboot stay on "REGISTERING" statut.

the status messages on each phones are :

File Not Found : SEP<MAC ADDRESS>.cnf.xml

Currently i have 20 phones and i have a 25 licences

can some one help me with this please, thanks

[Brandon Buffin]

Try the following:

router#conf t

router(config)#telephony-service

router(config-telephony)#create cnf-files

Hope this helps.

Brandon

[fxavier.cat]

thanks Brandon

but it still not works...

now in the statut message of the phone it say:"Error Updating Locale"

any ideas?

[Brandon Buffin]

Try the following to see if the debug will tell you what the problem is.

router#term mon

router#debug ephone register

Brandon

[fxavier.cat]

May 15 20:32:16.399: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:17.411: TFTP: Looking for SEP0004ACD392E9.cnf.xml

May 15 20:32:17.411: TFTP: Opened system:/its/XMLDefaultCIPC.cnf.xml, fd 0, size 1117 for process 152

May 15 20:32:17.415: TFTP: Finished system:/its/XMLDefaultCIPC.cnf.xml, time 00:00:00 for process 152

May 15 20:32:19.507: TFTP: Looking for English_United_States\CIPC_Locale.loads

May 15 20:32:21.031: TFTP: Looking for Communicator/LdapDirectories.xml

May 15 20:32:22.035: TFTP: Looking for Communicator/LdapDialingRules.xml

May 15 20:32:22.075: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:22.079: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.019: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.031: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.035: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.039: TFTP: Looking for SEP0004ACD392E9.cnf.xml

May 15 20:32:23.039: TFTP: Opened system:/its/XMLDefaultCIPC.cnf.xml, fd 0, size 1117 for process 152

May 15 20:32:23.043: TFTP: Finished system:/its/XMLDefaultCIPC.cnf.xml, time 00:00:00 for process 152

May 15 20:32:23.063: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.067: TFTP: Looking for English_United_States/ipc-sccp.jar

May 15 20:32:23.071: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.079: TFTP: Looking for Canada/g3-tones.xml

May 15 20:32:41.043: TFTP: Looking for CTLSEP0018B9FCBF4E.tlv

May 15 20:32:41.503: TFTP: Looking for SEP0018B9FCBF4E.cnf.xml

May 15 20:32:41.507: TFTP: Opened system:/its/XMLDefault7971.cnf.xml, fd 0, size 1169 for process 152

May 15 20:32:41.523: TFTP: Finished system:/its/XMLDefault7971.cnf.xml, time 00:00:00 for process 152

May 15 20:32:43.435: TFTP: Looking for English_United_States/td-sccp.jar

May 15 20:32:43.623: TFTP: Looking for Canada/g3-tones.xml

[fxavier.cat]

it was a test with CIPC (cisco ip communicator)

[Brandon Buffin]

How about "debug ephone detail"?

Brandon

[fxavier.cat]

same thing

May 15 20:45:08.851: TFTP: Looking for English_United_States\CIPC_Locale.loads

cme-2811#

May 15 20:45:10.719: TFTP: Looking for Communicator/LdapDirectories.xml

May 15 20:45:11.723: TFTP: Looking for Communicator/LdapDialingRules.xml

May 15 20:45:12.595: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:12.599: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.895: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.907: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.911: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.915: TFTP: Looking for SEP0004ACD392E9.cnf.xml

May 15 20:45:14.915: TFTP: Opened system:/its/XMLDefaultCIPC.cnf.xml, fd 0, size 1117 for process 174

May 15 20:45:14.923: TFTP: Finished system:/its/XMLDefaultCIPC.cnf.xml, time 00:00:00 for process 174

May 15 20:45:14.979: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.983: TFTP: Looking for English_United_States/ipc-sccp.jar

May 15 20:45:14.991: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.995: TFTP: Looking for Canada/g3-tones.xml

[Brandon Buffin]

Can you post your config?

Brandon

[fxavier.cat]

voila, find attached my config

[fxavier.cat]

Any ideas ?

[Brandon Buffin]

Your config looks fine. Have you tried restarting the router?

Brandon

[fxavier.cat]

i dont know if its linked but i changed something arount the ip/nat routing, seems to work fine now...

i dont see why it was linked....

anyway thanks for your help Brandon, have a great week-end