anyone knows what means this alarm??

[ciscoceci]

Hi everyone,

We have received the follow alarm in our monitoring tool, anyone knows the reason??? i have revised the cisco real-time monitoring tool and i can not find anything...

regards

   500 Critical 22/05/13 10:00:13 17/05/13 9:55:23 xxxxx APP Telefonia xxxxx Error en ruta de sortida al RL_SBC, Reason=31, RouteGroups\(RG_TrunkSBC\)       

[ciscoceci]

Sorry,

I forgot tell us that there are a SIP trunk for de incoming/outgoing calls

regards

[Suresh Subramanian]

Cause No. 31 - normal. unspecified.
 This cause is used to report a normal event only when no other cause in the    normal class applies.

URL: https://supportforums.cisco.com/docs/DOC-29032

[ciscoceci]

many thanks sureshsub2,

Can i know the call rejected reason?

I have copy/paste logs where you can see the timestamp

regards

09:51:17.346 |GenAlarm: AlarmName = RouteListExhausted, subFac = CALLMANAGERKeyParam = , severity = 4, AlarmMsg = RouteListName : RL_SBC, Reason=31, RouteGroups(RG_TrunkSBC)

AppID : Cisco CallManager

ClusterID : StandAloneCluster

NodeID : xxxxx

|*^*^*

09:51:17.346 |//SIP/SIPCdpc(2,74,31589)/ci=38852756/ccbId=255868/scbId=0/terminateOobDtmf: Termination not required.|2,100,63,1.320988^10.130.4.55^*

09:51:17.346 |//SIP/SIPD(2,73,1)/ccbId=255868/scbId=0/restart0_DStopInd: Removing Cdpc Pid (2,100,74,31589) with mapKey 0 from mCiToPid table|2,100,63,1.320988^10.130.4.55^*

09:51:17.346 |Cdcc::isStaticTransactionApplicable |2,100,63,1.320988^10.130.4.55^*

09:51:17.346 |cdrWrite PER RR, orig = 0, lrn = 0, current = 0|2,100,63,1.320988^10.130.4.55^*

09:51:17.346 |processCCMFeatureData: operationIeIdd=0|2,100,63,1.320988^10.130.4.55^*

09:51:17.346 |RouteListCdrc::routeListExhausted_shutting_down_DStopConf|2,100,63,1.320988^10.130.4.55^*

09:51:17.347 |!!ERROR!! -ConnectionManager- wait_AuDisconnectRequest :CI NOT FOUND IN TABLE,CI(38852755,38852756),discType=1,IFCreated(0,0),PID(0-0,0-0),IFHandling(0,0),MCNode(0,0)|2,100,63,1.320988^10.130.4.55^*

09:51:17.347 |EnvProcessCdr::wait_DbCdrReq|2,100,63,1.320988^10.130.4.55^*

09:51:17.347 |EnvProcessCdr::wait_DbCdrReq DETAILED Entries 47773, Inserts 47773,             ZeroCalls 0, StartRecords 0, Default 0|2,100,63,1.320988^10.130.4.55^*

[problemchild27]

Hi,

      Have you checked the PRI/SIP Trunk utilisation?

[ciscoceci]

Hi,

the trunk is SIP and i have not check his utilisation. Do you think is a capacity problem in trunk???

regards

[problemchild27]

We used to get this error when all the channels are utilized. Just give a try and post the results.

[Suresh Subramanian]

do you face any issues with calls during this alarm? if so, please remove and readd the RG (RG_TrunkSBC) into RL (RL_SBC) and check if it makes any difference

[ciscoceci]

Thanks

The problemid is not present actually...
If i remove rg into rl it stop the call service

Regards

Sent from Cisco Technical Support iPhone App

[Suresh Subramanian]

Existing calls will not be disturbed, calls progressing through the route list will be affected.

Sent from Cisco Technical Support Android App