cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
20285
Views
0
Helpful
11
Replies
Highlighted
Beginner

ATA 187 default password/PIN

Hello,

What's the default password/PIN for "Voice Menu" access?

I want to do a factory reset.

thanks

Everyone's tags (6)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: ATA 187 default password/PIN

Hi, You can try to use CISCO (24726). I hope this helps. Marcos

View solution in original post

11 REPLIES 11
Cisco Employee

Re: ATA 187 default password/PIN

Hi, You can try to use CISCO (24726). I hope this helps. Marcos

View solution in original post

Beginner

Re: ATA 187 default password/PIN

CISCO is not the correct password..

tks

Cisco Employee

Re: ATA 187 default password/PIN

Strange that CISCO doesn't work.

Could you try 12345, if it still doesn't work try CISCO123.

Pierre.

Beginner

Re: ATA 187 default password/PIN

cisco123 and 12345 didnt worked too.

Can i do a factory reset without this password?

Cisco Employee

Re: ATA 187 default password/PIN

Is the ATA-187 already registerd with your Callmanager ?

If so, try to change the device "IVR password" to another value.

Pierre.

Beginner

Re: ATA 187 default password/PIN

no, unfurtunelly its not registered at cucm.

Thats why i want this password, to access the voice menu to troubleshoot why its no registering at cucm.

Cisco Employee

Re: ATA 187 default password/PIN

Did you also try 24727#

Do you know the IP address of the ATA ?


Pierre.

Beginner

Re: ATA 187 default password/PIN

24727 didnt worked.

No, i dont know the ip address.

This is one of the reasons i want to access the voice menu, to confirm the IP address.

Beginner

Re: ATA 187 default password/PIN

Hello! I have similar troubles too. The Default PIN for new ATA 187 doesn't work. Do you have any ideas?

Beginner

Re: ATA 187 default password/PIN

try changing the phone you are using to type the password..

mine was with DTMF problem

Beginner

Re: ATA 187 default password/PIN

Hi. Have you resolved this issue?

Do you have a FW between ATA and CallManager? For the ATA you have to open SIP comunication.

When you connect the ATA to a Cisco switch, you can use CDP to verify ATA IP Address. Then use a browser to navigate to the IP Address of the ATA.

Verify with RTMT the TFTP logs of the CallManager, to see if the ATA gets there.

Hope this helps.

Best Regards

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards