ATA 191 default password does not work

[antowinandar]

Hi teams, i have a case for ATA 191. This ATA is new. i just enable web access for this ATA, and never make new password. Default password should be admin/admin, cisco/cisco. but does not work.

Firmware ATA: ATA191.12-0-1-0405-005

and then i try changes admin password from cucm, still does not work.

Any suggest?

Thank you for helping me.

[Stephanie Knoop]

@antowinandar, I would suggest performing a factory reset of the ATA.  You can learn how here:

https://help.webex.com/en-us/article/bb93my/Get-Started-with-Your-Cisco-ATA-191-and-192