05-28-2014 02:36 PM - edited 03-16-2019 10:55 PM
Hi Techizzzz,
ATA 187 is not registering. Please find below the log.
2000/01/28 09:35:39:455 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:36:14:185 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:36:14:189 No CTL installed 2000/01/28 09:36:14:192 IP phone is in non-secure mode 2000/01/28 09:36:38:584 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:36:56:855 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:37:10:174 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:37:10:178 No CTL installed 2000/01/28 09:37:10:182 IP phone is in non-secure mode 2000/01/28 09:37:34:574 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:37:52:834 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:38:27:524 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:38:27:529 No CTL installed 2000/01/28 09:38:27:532 IP phone is in non-secure mode 2000/01/28 09:38:51:925 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:39:10:195 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:39:23:514 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:39:23:519 No CTL installed 2000/01/28 09:39:23:522 IP phone is in non-secure mode 2000/01/28 09:39:47:934 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:40:06:193 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:40:40:875 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:40:40:879 No CTL installed 2000/01/28 09:40:40:883 IP phone is in non-secure mode 2000/01/28 09:41:05:285 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:41:23:555 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:41:36:874 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:41:36:878 No CTL installed 2000/01/28 09:41:36:882 IP phone is in non-secure mode 2000/01/28 09:42:01:293 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:42:19:544 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:42:54:235 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:42:54:240 No CTL installed 2000/01/28 09:42:54:243 IP phone is in non-secure mode 2000/01/28 09:43:18:636 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:43:36:896 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:43:50:214 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:43:50:218 No CTL installed 2000/01/28 09:43:50:222 IP phone is in non-secure mode 2000/01/28 09:44:14:605 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:44:32:844 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:45:07:535 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:45:07:540 No CTL installed 2000/01/28 09:45:07:543 IP phone is in non-secure mode 2000/01/28 09:45:31:935 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:45:50:195 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:46:03:514 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:46:03:518 No CTL installed 2000/01/28 09:46:03:522 IP phone is in non-secure mode 2000/01/28 09:46:27:934 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:46:46:194 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:47:20:893 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:47:20:898 No CTL installed 2000/01/28 09:47:20:902 IP phone is in non-secure mode 2000/01/28 09:47:45:305 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:48:03:574 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:48:16:885 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:48:16:889 No CTL installed 2000/01/28 09:48:16:892 IP phone is in non-secure mode 2000/01/28 09:48:41:294 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:48:59:544 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:49:34:255 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:49:34:260 No CTL installed 2000/01/28 09:49:34:263 IP phone is in non-secure mode 2000/01/28 09:49:58:674 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:50:16:935 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:50:30:254 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:50:30:259 No CTL installed 2000/01/28 09:50:30:263 IP phone is in non-secure mode 2000/01/28 09:50:54:656 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:51:12:903 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:51:47:614 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:51:47:619 No CTL installed 2000/01/28 09:51:47:622 IP phone is in non-secure mode 2000/01/28 09:52:12:014 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:52:30:276 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:52:43:595 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:52:43:599 No CTL installed 2000/01/28 09:52:43:603 IP phone is in non-secure mode 2000/01/28 09:53:08:014 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:53:26:264 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:54:00:975 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:54:00:979 No CTL installed 2000/01/28 09:54:00:983 IP phone is in non-secure mode 2000/01/28 09:54:25:384 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml
06-03-2014 06:50 AM
It's failing to download the config file via TFTP:
2000/01/01 00:11:10:515 1 TFTP Timeout : ATABEBF9DBB1F01.cnf.xml
00:11:12:523 w [SUU] [tftp] Command = tftp -g -r "ATABEBF9DBB1F01.cnf.xml" 168.189.29.5 69 -l /var/prov/ATABEBF9DBB1F01.cnf.xml -t 6 -s 524288 -q 96
Is it possible something is blocking TFTP (UDP port 69) on the subnet the ATA is on?
06-03-2014 07:47 AM
Thanks in advance.
How to fix this issue?
06-03-2014 07:50 AM
Contact your network engineer.
06-03-2014 07:55 AM
Can you explain..what is reason for failing to download the config file via TFTP?
06-03-2014 08:01 AM
It looks like the network is blocking the TFTP traffic. We can conclude that since you can download the same file successfully via a PC running a TFTP client pointed to the same TFTP server.
06-03-2014 10:48 AM
I am trying to register ATA187 to CUCM 8.6.2 but no luck. In call manager status showing REJECTED.
Following is the status message from the web page
2000/01/01 00:00:45:194 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:199 No CTL installed 2000/01/01 00:00:45:202 IP phone is in non-secure mode 2000/01/01 00:00:46:126 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:375 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:379 No CTL installed 2000/01/01 00:00:45:383 IP phone is in non-secure mode 2000/01/01 00:00:46:326 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:475 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:479 No CTL installed 2000/01/01 00:00:45:483 IP phone is in non-secure mode 2000/01/01 00:00:46:437 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:394 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:399 No CTL installed 2000/01/01 00:00:45:402 IP phone is in non-secure mode 2000/01/01 00:00:46:327 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:375 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:380 No CTL installed 2000/01/01 00:00:45:383 IP phone is in non-secure mode 2000/01/01 00:00:46:337 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:365 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:370 No CTL installed 2000/01/01 00:00:45:373 IP phone is in non-secure mode 2000/01/01 00:00:46:306 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:385 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:389 No CTL installed 2000/01/01 00:00:45:393 IP phone is in non-secure mode 2000/01/01 00:00:46:296 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:446 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:451 No CTL installed 2000/01/01 00:00:45:454 IP phone is in non-secure mode 2000/01/01 00:00:46:356 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:345 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:350 No CTL installed 2000/01/01 00:00:45:353 IP phone is in non-secure mode 2000/01/01 00:00:46:276 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:44:605 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:44:610 No CTL installed 2000/01/01 00:00:44:613 IP phone is in non-secure mode 2000/01/01 00:00:45:526 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:47:384 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:47:389 No CTL installed 2000/01/01 00:00:47:392 IP phone is in non-secure mode 2000/01/01 00:00:48:326 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:375 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:380 No CTL installed 2000/01/01 00:00:45:383 IP phone is in non-secure mode 2000/01/01 00:00:46:356 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:404 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:409 No CTL installed 2000/01/01 00:00:45:412 IP phone is in non-secure mode 2000/01/01 00:00:46:336 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:455 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:459 No CTL installed 2000/01/01 00:00:45:463 IP phone is in non-secure mode 2000/01/01 00:00:46:375 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:425 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:430 No CTL installed 2000/01/01 00:00:45:433 IP phone is in non-secure mode 2000/01/01 00:00:46:348 Succeed to get ATAD824BDBB0FA0.cnf.xml 2000/01/01 00:00:45:205 File Not Found : CTLSEPD824BDBB0FA0.tlv 2000/01/01 00:00:45:210 No CTL installed 2000/01/01 00:00:45:213 IP phone is in non-secure mode 2000/01/01 00:00:46:145 Succeed to get ATAD824BDBB0FA0.cnf.xml
Please check, where could be the issue.
06-03-2014 11:06 AM
What does your config file look like? Grab the console logs as well. Might need a packet capture to see if it is reaching out to CUCM. Do you have the nodes defined by IP in CUCM under System->Server?
06-03-2014 12:18 PM
06-03-2014 12:18 PM
Your pictures didn't work. Can you add them as attachments?
06-03-2014 12:50 PM
06-03-2014 01:06 PM
Since it is getting rejected, you will need to pull the CallManager traces showing the device trying to register in order to see why CUCM is rejecting it.
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