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CUC - Transfer out of Voicemail

Scott Hanson
Level 3
Level 3

‎06-02-2014 12:13 PM - edited ‎03-16-2019 10:57 PM

Hello,

 

I seem to be missing something.  I have a call that shows  up as originating from a Unity port to a DN.  I want to forward that call to an external number but the call always ends up in the user's Unity VM even though on CUCM the "Forward all" is on.  Can someone tell me what I might be missing?

 

 

 

Tanks in advance!

 

 

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Brian Meade
Level 7
Level 7

‎06-02-2014 01:18 PM

Did you test the forward by calling the forwarded extension from another IP phone?

 

Can you attach the CallManager traces for one of these calls?

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Scott Hanson
Level 3
Level 3
In response to Brian Meade

‎06-03-2014 01:16 PM

If I call from another IP phone the call forwards as it should.  It only fails when the originating caller ID shows as the Unity Port.

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Brian Meade
Level 7
Level 7
In response to Scott Hanson

‎06-03-2014 01:18 PM

Can you get the CallManager traces for one of these calls?

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