10-18-2016 03:24 PM - edited 03-17-2019 08:24 AM
Hello,
We are installing a brand new ATA190 in our VOIP network based on CUCM10.5 but when I go to the web interface for the ATA I see a Reccovery Firmwarev1.1.0(000) asking for a file to upgrade firmware. I tried uploading the .COP files we have in the CUCM but it says invalid file format. Any ideas which file do I have to use?
Screen capture of the web interface attached.
10-18-2016 05:27 PM
Hi,
Did you install the QED file before installing the cop.sgn file? Also note once you install the QED file you need to reboot the cluster.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/190/1-1/english/release-notes/ata190-rn-111-001.html
Aseem
10-20-2016 12:41 PM
Yes both the QED and the firmware file are both installed in the CUCM and it was reboot. Actually we have a second ATA190, and that one just plugged into the ethernet outlet at the wall and power it up and it was recognized by the CUCM immediately.
09-13-2017 07:46 AM - edited 09-13-2017 07:55 AM
I had the same problem.
You have to download a binary package in .zip format from CCO, eg: cmterm-ata190.1-2-1-004.zip
Then extract the binay file ATA190.1-2-1-004.bin.sgn
But the ATA does not accept SGN file, you have to edit the file with hex editor like Notepad++ and the Hex editor plugin. Then find the offset of the end of the SGN header. It ends with: 00 0d 0d 0d
Delete all first octets including this pattern, you should get a file begining with the ASCII characters ATA190. Then save this file into ATA190.1-2-1-004.bin
You will be able to upload this binary into the ATA in recovery mode !
Regards,
Christophe
11-15-2017 05:55 AM
11-16-2017 12:13 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide