ATA190: Web GUI page options are greyed out

[submar1n3r]

ATA190: Web GUI page options are greyed out and device failed registration to CM 10.5

  do anyone have a resolution o this issue?

[Terry Cheema]

Options Greyed out issue can be due to the below Bug, which is listed as just cosmetic:

ATA190: Web GUI page options are greyed out

CSCur53864

Description

Symptom:
ATA190: Web GUI page options are greyed out.

Most of the options in the Web GUI of the ATA 190 are greyed out and cannot be configured. There is no option in CUCM configuration page or the ATA190 Web GUI to unlock the configuration options.

Here is a list of a few of the pages that are greyed out and do not allow any editing:
Network Setup > Basic Setup > Internet Settings
Network Setup > Basic Setup > Time Settings
Network Setup > Advanced Settings > VLAN
Network Setup > Advanced Settings > CDP & LLDP
Administration> Log > Log Module
Administration> Log > Log Setting
Administration> Log > Log Viewer

Conditions:
ATA 190 Devices running firmware version running 1.1.0 (006)

Workaround:
These options are not configurable and are supposed to be view only. The issue is cosmetic.

Most of the Configurable settings are available under the Voice Menu and Administrative Menu.

-Terry

Please rate all helpful posts

[Carlos L.]

As soon as you perform a firmware upgrade you will solve the grey options problem but you will loose other menu options that are present in firmware 1.1.X, for example, LLDP

[Gordon Ross]

Make sure you're running the latest ATA190 firmware. There are some important bug fixes over the factory shipped firmware.

The current firmware on Cisco.com is 1.1.2, but anything later than 1.1.0 is half decent.

GTG

[Carlos L.]

It's a firmware issue, some parts are solved in new releases 1.2.X and some other part will be lost when you upgrade to the newest releases...

From my point of view, this device is the worst one that Cisco has ever released.