Attendant Console - Directory not updating

[Ayaz Khan]

Hello,

We are experiencing a problem with AC directory, it is not updating users.  We are AD intergrated.  The correct info is seen on CUCM.

version;

Administration Registered - Fully licensed product System Version: 3.1.1.8 Administration Version: 3.1.1.137

If anyone has encoutered this issue or has any troubleshooting steps please let me know.

Thanks,

AK

[Brandon Buffin]

Try restarting the Callmanager Attendant Console and CTI services on CUCM.

Brandon

[heathrw]

Also double check that the directory syc within the attendant console webadmin is checked to sync at service startup and periodically synchronizes