12-16-2006 07:16 AM - edited 03-14-2019 07:15 PM
Now,my CCM4.13Sr3c has already an Attendant console for DevicePool_1. The branch office need another an Attendant console for DevicePool_2. I creat a new Attendant console uer, a new Pilot Point and Hunt Group which is accociated with ac user. But when my client PC login attendant,it prompts Invalid password.Why? I'm sure my password is valid. Need other anything to do, for example restart any service ? Or any configuration is wrong ?
12-16-2006 07:47 AM
hi,
restart of telephony call dispatcher service (tcd) could be helpful for you.
regards
mehmet
12-16-2006 09:24 PM
Sorry, I restarted TCD service, but the attendant console can't work normally.It prompts the invalid password information.
12-17-2006 07:59 PM
Hello,
Did you set your ac user's password to be 12345? I dun think this can be changed.
This user should den be associated with the new Attendant console user. That user can have any other password.
That usually works for me.
Hope it works for you.
Eugene
12-17-2006 08:08 PM
Yes, the ac user's password is 12345.
The previous user for DevicePool_1 works normally, but the newly user for DevicePool_2 is not.
12-17-2006 09:57 PM
Can you log in from PC2 with the attendant console username that belongs to the main office ?
have you associated ac user with the new phone ?
Are you using the same attendant console versions ?
12-19-2006 11:40 PM
Thanks for thisisshanky. The reason is the attendant console versions are different.
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