Attendant console - Need clarification

[pmyuvaraj]

 Hi All

One of my customer is having Attendant console server with resilient setup and the version is 11.0. 

Need clarification on below points.

Condition - 1: Pub Server is down.

> All Attendant console clients will move to Sub server automatically or we need to re-login manually. 

Condition -2 : Pub server is on after reboot.

> Do we need to reboot the Sub server to move all clients to Pub or this action will be done automatically. 

[Chris Deren · Accepted solution]

This is documented under "Cisco Unified Attendant Console Advanced Resilience" chapter section "Failover Scenarios":

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/11_0_1/design_guide/CUACA1104DG.pdf

ie. 

Full Failover

Cisco Unified Attendant Console Advanced can experience the following types of failover scenario:

• Full failover

• Partial failover

• Full CTI failover

  Full failovers result from the Publisher shutting down. For example:

• The CTI Manager fails or loses connection

• The server machine crashes

• The Cisco Unified Attendant Console Advanced server service is stopped manually

  In these situations the server stops and the operators are logged out and prompted to connect to the Subscriber. Initially, incoming calls are routed to the Publisher Queue DDI, but then the Cisco Unified Communications Manager uses Call Forward to route them to the Subscriber Queue DDI. The calls then enter the Subscriber CT Gateway and are routed to an operator logged in to the Subscriber. Any calls that—at the time of the failure—were queuing or held on the Service Queue or Park device, are cut off. Calls that were connected to an operator remain connected.