Attendant Console Standard 11.x answer to headset

[juan.anzola]

Guys,

    I have a deployment of Attendant Console Standard 11.x using Cisco 8851 IP Phones. Everything is working fine, except they want to use headsets. But everytime they answer a call from the console, it goes to speakerphone instead of headset. Am i missing something in the configuration?

[Chris Deren]

Is the headset button on the phone "ON"?

[juan.anzola]

No, It's off.

I can't find a way for it to remain ON after a call. Do you know if this work the same on 8851 phones?

Regards,

[juan.anzola]

Hey, 

     I just did another test, and even with the light off, it went to headset. I guess the only difference is the light won't stay ON all time like in 79XX.

Thanks!

[Chris Deren · Accepted solution]

So, are you OK now?

[juan.anzola]

Yes it is! Thanks.