Authenticated fail. Reason:12, phone 8945

[diana_calderon]

Hello, 

I have a problem, my phone is not registered, it appears in the log:

00:00:05:26.718 - E/SECLIB: TVS Query PublicKey - provider returned NULL response
00:00:05:26.718 - E/SECLIB: Failed to get signer using TVS
00:00:05:26.718 - E/SECLIB: SIGN: Failed to allocate RSA structure for decryption
00:00:05:26.719 - E/SECLIB: Unable to extract hash from the signature block or decrypted
ignature length does not match SHA1 hash length
00:00:05:26.719 - E/SECLIB: Config Buffer Authentication Failed
00:00:05:26.719 - E/SECLIB: authVerifyBufferBySigner FAILED, rc=12
ERROR: Authenticating configuration file SEPE0D173E01BC9.cnf.xml.sgn
10:19:26, 07/18/2014 : invalid file SEPE0D173E01BC9.cnf.xml.sgn, authenticated fail. Reas
n:12.
download_configuration_process : invalid file SEPE0D173E01BC9.cnf.xml.sgn, authenticated
ail. Reason:12.
download_configuration_process : exit, ret=0
10:19:27, 07/18/2014 : VPN Error: VPN is not Configured.
00:00:05:27.013 - E/Checking Config: fullConfig=1
00:00:05:27.014 - E/Checking Protocol: Device=SIP. Config=SCCP (Fail)
[MMI]Not update call ui on unregister
into subhandler_applications:provision_ready
00:00:05:27.135 - E/wallpaperCtrl.useUserDefWp() fail

And i restart ftp service, and ctl service, and the problem is the same.

I need your help, thank you!

[Jaime Valencia]

And are you using VPN??

On-prem??

Just posting the logs without a proper explanation of what happened, does not work.

Was it working?? Was it moved from another cluster???

[diana_calderon]

I´m not use VPN.

and its correct i tray conect with another cluster, and is the same error.

[Jaime Valencia]

Assuming you're using CUCM 8.x+ you cannot simply move a phone to another cluster due to ITL, try a factory reset and then try to register it again.

[diana_calderon]

I have two CUCM, one with version 10.5, another with version 8.6, i have this problem in the version 10.5, and the version 8.6 is a similar problem. The phone has been reset at each change of CUCM. 

[abdel-moniem]

Hello Diana, 

I believe as Jaime said, you need to "factory reset" the Phone not just reset it. Another way is to reset the "Security" settings on the Phone. Security By Default is enabled from UCM 8.0x and above. To reset the "Security" Setting:Go into the phones settings, under admin settings choose reset settings and then choose to reset the security settings and then try to re-register. 

Thanks, 

Rate if it is helpful

[diana_calderon]

That's right, i reset the security settings, and still have the same problem, the phone says unregistered and upgrade in progress and thus no longer continuous stays.