Unity 7 Add Subscriber Error hr=0x8004010F (0x8004010f)

[Usman S]

Hello everyone,

Need help regarding to resolve issue with Unity 7 and exchange 2010, when click + to Add subscriber getting error message:

Error fetching MailStore list (for server Exchange....)

hr=0x8004010F (0x8004010f)

Check that the AVDSGlobal Catalogue is registered and running

Please see your Cisco Unity System Administrator for more details

Message store is on Excahnge 2010, this happened after applying some patches on Exchange Enviornment.

Can any one help please to resolve this issue?

Regards,

Usman

[Brandon Buffin · Accepted solution]

Usman,

Try the following:

Error: ERROR fetching MailStoreList

When an attempt is made to add a Cisco Unity subscriber using the Unity SA page, this error message is received:

ERROR fetching MailStoreList (for server servername)
hr=0x8004010F (0x9004010F)
Check that the AVDSGlobalCatalog is registered

Solution 1

Complete these steps in order to resolve the issue:

1. Go to the Cisco Unity server and choose Start > Programs > Microsoft SQL Server > Enterprise Manager.

2. Drill down to Microsoft SQL Servers > SQL Server Group > Your Unity server_name > Databases > UnityDb and click on Tables.

3. In the right pane, scroll down to locate and then right-click on the MailboxStore table. Then choose Open Table > Return all rows.

4. Make sure that the correct Exchange Server name is entered in the HomeServer field.

5. Reload the Cisco Unity server.

Solution 2

Perform these steps in order to try and reconnect the DC/GC:

1. From the Cisco Unity server, click Tools Depot and choose Administration Tools > DC/GC Reconnect Settings.

2. Click the Force Reconnect button under the Domain Controller and Global Catalog tabs.

Solution 3

In order to resolve this issue, perform the workaround detailed in Cisco bug ID CSCse03163 (registered customers only) .

from this doc:

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity/13914-adding-unity-subscriber.html#p5

[Usman S]

Brandon thank you very much for pointing to right direction ;)

Solution 1 sorted the issue

Unity interface was looking for xxxxxxx01  
Unity SQL database was pointing to xxxxxx02
edited unity database,

instead of reloading Unity server restarted SQL & Unity services all operational.

Thank you very much :)