09-18-2012 04:11 PM - edited 03-16-2019 01:16 PM
Hey guys,
Need some guidance. Right now our AA is forwarding to our remote device profiles which end up at our cell phones instead of the DN's at our desk. This worked before on our old cluster but after migration to our new one this functionality has not been working correctly. Any tips would be awwwwwesome.
09-18-2012 04:40 PM
Is the DN associated with RDP also assigned to a desk phone? Does the desk phone ever ring?
Chris
09-19-2012 09:03 AM
Hi Chris,
The DN associated with the RDP is also assigned to a desk phone. The desk phone never rings when coming from the AA.
09-20-2012 05:02 AM
What DN does AA use when the call is connected to the phone, is it the enterprise or cell phone number? If it's the later then it workes as designed, at least as designed from CUCM 7.0 and 8.x. From 9.0 this has changed, see below.
Cisco Mobility Updates
Simultaneous Ring in previous versions of CUCM
New features in CUCM 9.0:
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