Auto Attendant

[kolawole1]

I finally implemented cisco unity express.Thanks you.

When i call the receptionnist pstn line i want the auto attendant to give me some options like press 0 for operator.How do i do this?

[Marwan ALshawi]

have a look at the following config example very helpful:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml

good luck

if helpful Rate

[kolawole1]

I am using a call manager 4.1.I think your answer applies to call manager express.Could you provide a way to do it with call manager ?

[Rob Huffman · Accepted solution]

Hi Kolawole,

Great work so far! Just wanted to added a little more reading material to the good info posted up by my friend Marwan;

Cisco IPC Express System Configuration Example

Configuring the AA

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/design/CP_CIPExpress/cipce15.html#wp1011557

Auto Attendant Design Considerations

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/design/design21/cueaades.html

Configure and Manage the Cisco Unity Express System Auto Attendant

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml

Troubleshooting Cisco Unity Express Automated Attendant

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/design/CP_CIPExpress/cipce20.html

Hope this helps!

Rob

[kolawole1]

I applied this config (see the file attached) on the router but autoattendant from pstn does not work.10.19.153.2 is the unity express ip address and autoattendant access number is 700.PSTN is 021314876.

Please Help

[kolawole1]

Thanks.Remember that i am using call manager with mgcp protocol not call manager express.I think your exemple applies to call manager express.Am I wrong ?

[cg100668 · Accepted solution]

Hi, The configuration for AA in CUE is the same for CUCM and CCME. Please follow the example provided by our dear friend Rob.

Chandrasen