auto attendant

[mikedurbin]

I am a little confused about auto attendant. Is it possible to do auto attendant on a callmanager only? Or do you have to have Unity / Unity Connection / Unity Express also to do auto attendant? Also, I tried to find documentation to show me how to do auto attendant on a callmanager, but I cant seem to find anything on it. I guess thats why Im thinking you have to use a Unity product for this? Can someone clarify for me please?

[Rob Huffman · Accepted solution]

Hi Mike,

With CCM (all versions), they do ship with a "stripped down" version of IPCC/CRA which is where the actual AA is built (if you are not using Unity/Unity Connection/CUE).

Cisco CallManager AutoAttendant

--------------------------------------------------------------------------------

Cisco CallManager AutoAttendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.

Cisco CallManager AutoAttendant comes bundled with Cisco CallManager on the Cisco CallManager Extended Services CD. This version of Cisco CallManager AutoAttendant provides a four-CTI port limit. If you need a fully configurable automated attendant, you will need to purchase Cisco IP Interactive Voice Response (IP IVR), one of the Cisco Customer Response Applications (CRA).

This chapter describes Cisco CallManager AutoAttendant that is running on Cisco CallManager 4.1 with Cisco CRA 3.5.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmfeat/fsaa.html

Hope this helps!

Rob

[mikedurbin]

Thanks. That is good information.

[admin]

With Windows-based CallManagers is possible to run AA on the same server wth CallManger,

with Linux-based CallManagers(5 version and more) you need separate server.

[Rob Huffman]

Hi Mike,

You are most welcome my friend!

Take care,

Rob

PS: Not sure if you saw the reply regarding CCM Upgrade times. (FYI)

[mikedurbin]

No, I didnt see the estimated times it might take to do an upgrade like this. Can you point it to me or let me know?

[Rob Huffman]

Hi Mike,

Sorry, I meant the thread regarding your CCM Upgrade;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40.2cbf0e20

Hope this helps!

Rob