Automatic Call Attend and Transfer

[Faza]

Dear Experts,

Please Find Enclosed Attachment

.
We have a cisco 2911 CME IP telephone system .There have 4 PSTN lines connected over the WIC Card. .Also More than 50 VoIP ephones are connected over the Local area Network.

Recent admin were configured when some calling from outside the premises to over the PSTN Line. The Line will be automatically answered and the caller is able to listen a prerecorded voice message. If the caller enter the internal extension number after the voice message the call will be transfer to the number.

how to set If the caller didn’t enter any extension it calls will be transfer to particular extension.

Let me know how to set above feature in cisco 2911 Router

voice-card 0
!
!
!
voice service voip
ip address trusted list
ipv4 172.30.144.0 255.255.255.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
redirect ip2ip
fax protocol t38 nse force version 0 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
sip
registrar server expires max 1200 min 300
!
!
voice register global
mode cme
source-address 172.30.144.2 port 5060
max-dn 20
max-pool 10
load 9971 sip9971.9-1-1SR1.loads
timezone 31
tftp-path flash:
file text
create profile sync 0004045871754718
ntp-server 172.30.144.2 mode directedbroadcast
camera
video
!

control-plane
!
!
voice-port 0/0/0
supervisory disconnect dualtone mid-call
cptone BE
timeouts call-disconnect 0
timeouts wait-release 1
connection plar opx 500
impedance complex2
description ***011-5405171***
caller-id enable
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate

ial-peer voice 511 voip
destination-pattern 500
session target ipv4:172.30.144.2
dtmf-relay h245-alphanumeric
codec g711ulaw
!
dial-peer voice 500 voip
service aa
incoming called-number 500
dtmf-relay h245-alphanumeric
codec g711ulaw
!
dial-peer voice 100 voip
destination-pattern 200
progress_ind setup enable 3
modem passthrough nse codec g711ulaw
session target ipv4:172.30.144.36
incoming called-number .
dtmf-relay h245-alphanumeric
codec g711ulaw
fax rate disable
no vad

With Best Regards,
Azaf

[HARIS_HUSSAIN · Accepted solution]

Try Below see if that helps :

Just add the destination which you want the call to send as voicemail Number using below command.

param voice-mail <number>

Please rate and mark correct if helpful

Let us say you want to send the call to  139 just change as below.

application
 service aa flash:its-CISCO.2.0.2.0.tcl
  paramspace english language en
  paramspace english index 0
  param operator 121
  paramspace english location flash:
  paramspace english prefix en
  param voice-mail 139
  param aa-pilot 500
  param max-extension-length 3

[Faza]

Dear Mr.Haris Hussain,

Please Find Enclosed Attachment.

Thanks For your quick respond. Its highly Appreciated.

However I execute below command getting below warning.

Warning: Parameter operator is not been registered under AA name space

with best regards 

Azaf

[HARIS_HUSSAIN]

Does the command take effect or skiped

 What are we trying to achieve here!

[Faza]

Dear Mr.Haris Hussain,

Yes, during the command execution it was shown Message as below.

“Parameter operator is not been registered under AA name space"
However the Number has assigned For the AA

which means the issue has been resolved.

I’m seeking another matter Too

There have a welcome voice message. The Name Belongs to "en_welcome.au" and it’s existed in Flash Memory. We need to update with a new voice. The file has downloaded using by "copy flash tftp:" Command

Let me know how upload new audio file into flash Also what is the maximum size or Length of the audio File

Should i delete the old audio file from the Flash memory or there have required any other command?

Your valuable comments its highly appreciated.

With best regards

Azaf