Need a favor. My B-ACD works fine but i uploaded a customer prompt for all agents are busy. But it still plays the default prompt even though i have named the prompt uploaded with the original name "_bacd_allagentsbusy.au"
service aa flash:app-b-acd-aa-126.96.36.199.tcl
paramspace english index 0
param number-of-hunt-grps 1
param drop-through-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-hunt1 2520
param aa-pilot 2530
paramspace english location flash:
param drop-through-prompt _bacd_allagentsbusy.au
param second-greeting-time 30
param welcome-prompt _bacd_allagentsbusy.au
param call-retry-timer 5
param max-time-call-retry 700
param voice-mail 2500
param service-name queue
Any help would be appreciated.
Please rate the post Shibly Ibrahim
Go to Solution.
Hi Mohamed.Did you reload the prompt through audio-prompt load flash:en_bacd_allagentbusy.au?HTHRegardsCarloSent from Cisco Technical Support iPhone App
View solution in original post
you are a star, didnt know about this and hearing it for the first time.
It works like a charm now. Thanks
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