10-07-2013 10:12 AM - edited 03-16-2019 07:45 PM
Hey Guys,
Need a favor. My B-ACD works fine but i uploaded a customer prompt for all agents are busy. But it still plays the default prompt even though i have named the prompt uploaded with the original name "_bacd_allagentsbusy.au"
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 0
param number-of-hunt-grps 1
param drop-through-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-hunt1 2520
param aa-pilot 2530
paramspace english location flash:
param drop-through-prompt _bacd_allagentsbusy.au
param second-greeting-time 30
param welcome-prompt _bacd_allagentsbusy.au
param call-retry-timer 5
param max-time-call-retry 700
param voice-mail 2500
param service-name queue
Any help would be appreciated.
Please rate the post
Shibly Ibrahim
Solved! Go to Solution.
10-07-2013 10:32 AM
Hi Mohamed.
Did you reload the prompt through audio-prompt load flash:en_bacd_allagentbusy.au?
HTH
Regards
Carlo
Sent from Cisco Technical Support iPhone App
10-07-2013 10:32 AM
Hi Mohamed.
Did you reload the prompt through audio-prompt load flash:en_bacd_allagentbusy.au?
HTH
Regards
Carlo
Sent from Cisco Technical Support iPhone App
10-07-2013 10:53 AM
Hey Cario,
you are a star, didnt know about this and hearing it for the first time.
It works like a charm now. Thanks
Please rate the post
Shibly Ibrahim
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