10-04-2008 04:39 AM - edited 03-15-2019 01:44 PM
My bacd issue
Attached is my config. I get fast busy tone and Unknown number on display when I dial the pilot number from any CME phone. I can dial hunt-pilot directly and call get routed correctly or give the aa-pilot to hunt-pilot and ring the phones fine. Call in between phones are setup using G711ulaw. I've tried single voip dial-peer with incoming called-address and destination-pattern, reload of router, re-configure script.
Below is the snapshot of bacd config and debug voice application seesion..
application
service queue flash:app-b-acd-2.1.0.0.tcl
param queue-len 15
param aa-hunt5 3701
param queue-manager-debugs 1
param number-of-hunt-grps 2
!
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
param number-of-hunt-grps 2
param menu-timeout 6
param handoff-string aa
param dial-by-extension-option 4
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 4
param aa-pilot 3700
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param queue-manager-debugs 1
param call-retry-timer 15
param max-time-call-retry 600
param voice-mail 3005
paramspace english prefix en
param service-name queue
!
!
!
BR2#dir flash:
Directory of flash:/
1 -rw- 24679 <no date> app-b-acd-2.1.0.0.tcl
2 -rw- 33870 <no date> app-b-acd-aa-2.1.0.0.tcl
3 -rw- 75650 <no date> en_bacd_allagentsbusy.au
4 -rw- 83291 <no date> en_bacd_disconnect.au
5 -rw- 63055 <no date> en_bacd_enter_dest.au
6 -rw- 37952 <no date> en_bacd_invalidoption.au
7 -rw- 496521 <no date> en_bacd_music_on_hold.au
8 -rw- 123446 <no date> en_bacd_options_menu.au
9 -rw- 42978 <no date> en_bacd_welcome.au
10 -rw- 496521 Mar 01 2002 01:13:09 +00:01 music-on-hold_3db.au
11 -rw- 496521 Mar 01 2002 02:47:07 +00:01 music-on-hold.au
536870908 bytes total (534895700 bytes free)
BR2#
BR2#
There is no output when I do debug voice application script
OUTPUT OF "debug voice application session" is as below.
Calling no: 3002, called no: 3700
BR2#debug voice application sess
voip application session debugging is on
BR2#
Mar 1 03:17:40: //37//AFW_:/Closing_AnyEvent:
Mar 1 03:17:40: //37//AFW_:/Session_Cleaner:
Mar 1 03:17:40: //-1//AFW_:/C_ServiceSession_Event_Handler:
Mar 1 03:17:40: //37/8A066DCF802F/AFW_:/C_ServiceSession_Event_Handler: Received event CC_EV_CALL_DISCONNECT_DONE[17] in Main Loop
Mar 1 03:17:40: //37//AFW_:/AFW_M_Session_Terminate:
Mar 1 03:17:40: //-1//AFW_:HN000FF5F4:/AFW_M_Session_Free: MOD[Session_65BFE164_0_1046004] ( )
Mar 1 03:17:42: //-1//AFW_:/C_ServiceSession_Event_Handler:
Mar 1 03:17:42: //-1//AFW_:/AFW_Session_New:
Mar 1 03:17:42: //40//AFW_:/C_PackageSession_NewCall: Session module listened by TclModule_65BE268C_0_1066356
Mar 1 03:17:42: //40//AFW_:/Open_SetupIndication: Calling #(3002), Called #(), peer_tag(20002)
Mar 1 03:17:44: //40//AFW_:/GettingDest_DigitCollectDone: status(4) discCause(0) ovrlp(TRUE)
Mar 1 03:17:44: //-1//AFW_:/C_PackageSession_GetSigPeer:
Mar 1 03:17:44: //40//AFW_:/ContactingDest_SetupDone:
Mar 1 03:17:44: //40//AFW_:/Session_Close: lastFailureCause 34
Mar 1 03:17:44: //40//AFW_:/AFW_M_Session_Terminate:
Mar 1 03:17:44: //40//AFW_:/AFW_M_Session_Terminate: lastFailureCause 34
Mar 1 03:17:44: //40//AFW_:/Session_Cleaner:
Mar 1 03:17:47: //40//AFW_:/Closing_AnyEvent:
Mar 1 03:17:47: //40//AFW_:/Session_Cleaner:
Mar 1 03:17:47: //-1//AFW_:/C_ServiceSession_Event_Handler:
Mar 1 03:17:47: //40/96270EF58032/AFW_:/C_ServiceSession_Event_Handler: Received event CC_EV_CALL_DISCONNECT_DONE[17] in Main Loop
Any help is very welcome.
10-04-2008 08:47 AM
I've got exactly the same problem. The same b-acd script won't answer my calls. Any assistance will be appreciated.
12-20-2008 05:26 AM
Hi,
this is a normal issue:
Probably you attached the "service aa" to a pots dial-peer for incoming pstn call.
you have to do a Voip dial-peer (loopback dial-peer) for the internal ip phone with "service aa" applied. Here an example:
dial-peer voice 8000 voip
description "Voip loopback dial-peer "
service aa
destination-pattern 8000 (for example)
session target ipv4:"ip address cme"
incoming called-number 8000 (for example)
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
Please rate if helpful.
Diego
12-20-2008 08:42 AM
HI,
My issue was the bandwidth limitation at GK. My CME was registered to a GK and any call on VOIP DP would go to GK for b/w confirmation. I had set b/w for 1 G.729 call, increasing it to G.711 call made my script work.
Thanks,
inner_silence
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