Backup Error: Unable to Read File in cisco cups

[liaz.zini]

I’m experiencing issues with backing up CUPS. When I attempt to perform a backup, I encounter the following error: ‘Unable to read file.’ As a result, the backup process completes unsuccessfully. I have one CUPS instance connected to one CUCM. Both my CUPS and CUCM versions are 14.0.1.13900-8.

any idea?

[Nithin Eluvathingal]

Could you specify which components exactly are failing during the backup? There was a bug in version 10.5 with similar error for which we needed to reach out to Cisco TAC. However, as you are using version 14, I don’t believe this bug is impacting you.

[liaz.zini]

Hello Nithin

Thank you

the component XCP

[Nithin Eluvathingal]

I’m not sure if you’ve encountered this Bug ID.

https://bst.cisco.com/quickview/bug/CSCuw85835

I recommend opening a TAC case.