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Bad Decrypt CUCM DRS/DRF backup and restore

I came across the following when upgrading an offline server from 7.1.5 to 8.6.2. I was using an MCS 7835-h2 server for a staged upgrade and took a backup of 7.1.5. Then performed a restore to a lab server then upgraded to 8.6.2. Then I took a backup and tried to restore to a new / freshly installed 8.6.2 on a UCS C200 server. I used the 8.6.2 OVF template to build the VM and was experiencing the following errors when trying to restore:

Log File: 2013-03-01-22-13-31_r_bwd1-ccm-01_ucm_ccmdb.log

=====================================================
Server : BWD1-CCM-01
Feature : UCM
Component : CCMDB
Time Completed: 2013-03-01-22-17-57
Result Code : 1-Please check the component logs for further details.
Result String : ERROR
=====================================================
CCMDB ready to restore
03/01/13 22:17:28 - command to execute /bin/chmod 777 /common/drf/restore.log
03/01/13 22:17:28 - Starting a DRF Restore.
03/01/13 22:17:28 - Restoring the tarball
03/01/13 22:17:30 - Restoration of the tarball is done.
03/01/13 22:17:31 - "Nodes in cluster:" 1
03/01/13 22:17:31 - command to execute /bin/chmod 777   /common/drf/db_drf_backup
03/01/13 22:17:31 - command to execute /bin/chown informix:informix   /common/drf/db_drf_backup/drf_ontape_backup.gz
03/01/13 22:17:31 - command to execute /bin/chmod 664   /common/drf/db_drf_backup/drf_ontape_backup.gz
03/01/13 22:17:31 - command to execute /bin/rm -f   /common/drf/db_drf_backup/drf_ontape_backup
03/01/13 22:17:31 - Unzipping the database backup.
03/01/13 22:17:31 - command to execute /bin/gunzip   /common/drf/db_drf_backup/drf_ontape_backup.gz
03/01/13 22:17:31 - Database backup unzip is done.
03/01/13 22:17:33 - Checking to see if the database is up
03/01/13 22:17:33 - command to execute /bin/su - informix -c "onstat   -"
03/01/13 22:17:33 - Database is up
03/01/13 22:17:33 - Shutting down the database and starting a restore.
03/01/13 22:17:33 - command to execute /usr/local/cm/bin/controlcenter.sh   "A Cisco DB" stop
03/01/13 22:17:56 - command to execute /bin/su - informix -c "onmode   -kcy; ontape -r >/common/drf/restore.log
shared memory not initialized for INFORMIXSERVER   'bwd1_ccm_01_ccm8_6_2_22900_9'
03/01/13 22:17:57 - CCMDB Restore failed, ontape restore failed, error: 1
03/01/13 22:17:57 - command to execute /bin/su - informix -c "onmode   -yck" >>/common/drf/restore.log
shared memory not initialized for INFORMIXSERVER   'bwd1_ccm_01_ccm8_6_2_22900_9'


----> BEGIN Standard Output
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/usr/local/cm/db/xml/xml/2851_display_instance-bri.xml
/usr/local/cm/db/xml/xml/1760_display_instance-t1pri.xml
/usr/local/cm/db/xml/xml/Phone_Analog_SCCP_display_instance.xml
/usr/local/cm/db/xml/xml/26XX_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/Phone_6945_rules.xml
/usr/local/cm/db/xml/xml/Telepresence_TX9000_display_instance.xml
/usr/local/cm/db/xml/xml/Cisco_DirSync_Dependencies.xml
/usr/local/cm/db/xml/xml/CiscoTelephonyCallDispatcher_Rules.xml
/usr/local/cm/db/xml/xml/as-2_display_instance-fxs_port_pots.xml
/usr/local/cm/db/xml/xml/2951_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/1861_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/Phone_7910_rules.xml
/usr/local/cm/db/xml/xml/269X_display_instance-fxo_port_gs.xml
/usr/local/cm/db/xml/xml/Product_498_display_instance.xml
/usr/local/cm/db/xml/xml/2921_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/Product_504_rules.xml
/usr/local/cm/db/xml/xml/2921_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/ICS77XX_MRP3xx_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/FC_VPN.xml
/usr/local/cm/db/xml/xml/35xx_rules.xml
/usr/local/cm/db/xml/xml/3825_display_instance-bri.xml
/usr/local/cm/db/xml/xml/Phone_E20_display_instance.xml
/usr/local/cm/db/xml/xml/269X_display_instance-t1cas_port_em.xml
/usr/local/cm/db/xml/xml/Phone_7960_display_instance.xml
/usr/local/cm/db/xml/xml/3745_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/3845_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/Phone_7910_display_instance.xml
/usr/local/cm/db/xml/xml/at-2_display_instance-fxo_port_ls.xml
/usr/local/cm/db/xml/xml/Cisco_IP_Voice_Media_Streaming_App.xml
/usr/local/cm/db/xml/xml/dt-24+_display_instance-t1cas_port_gs.xml
/usr/local/cm/db/xml/xml/362X_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/e1_r2_2901_rules.xml
/usr/local/cm/db/xml/xml/Product_491_rules.xml
/usr/local/cm/db/xml/xml/FC_FALLBACK_Rules.xml
/usr/local/cm/db/xml/xml/2811_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/2901_display_instance-bri.xml
/usr/local/cm/db/xml/xml/362X_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/3725_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/Product_520_rules.xml
/usr/local/cm/db/xml/xml/3845_display_instance-fxo_port_gs.xml
/usr/local/cm/db/xml/xml/Telepresence_1300_display_instance.xml
/usr/local/cm/db/xml/xml/Phone_7912_rules.xml
/usr/local/cm/db/xml/xml/Phone_6921_6941_6961_rules.xml
/usr/local/cm/db/xml/xml/Cat_4000__display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/2851_display_instance-t1pri.xml
/usr/local/cm/db/xml/xml/3745_display_instance-t1cas.xml
/usr/local/cm/db/xml/xml/Common_rules.xml
/usr/local/cm/db/xml/xml/3945_display_instance-fxo_port_gs.xml
/usr/local/cm/db/xml/xml/ICS77XX_ASI81_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/3725_display_instance-t1pri.xml
/usr/local/cm/db/xml/xml/3745_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/888_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/269X_display_instance-t1cas.xml
/usr/local/cm/db/xml/xml/MOHAudioTranslator_Rules.xml
/usr/local/cm/db/xml/xml/ws-x6600_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/Phone_7965_SIP_display_instance.xml
/usr/local/cm/db/xml/xml/enterprisephoneconfig.xml
/usr/local/cm/db/xml/xml/c72xx_display_instance-t1_cas_port_em.xml
/usr/local/cm/db/xml/xml/Cisco_WebDialer_Rules.xml
/usr/local/cm/db/xml/xml/Phone_6911_display_instance.xml
/usr/local/cm/db/xml/xml/364X_display_instance-fxo_port_gs.xml
/usr/local/cm/db/xml/xml/Cat_4000_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/Phone_7945_SIP_display_instance.xml
/usr/local/cm/db/xml/xml/CTL_dependencies.xml
/usr/local/cm/db/xml/xml/Phone_8945_SIP_display_instance.xml
/usr/local/cm/db/xml/xml/2821_display_instance-fxo_port_ls.xml
/usr/local/cm/db/xml/xml/Phone_IP_Communicator_display_instance.xml
/usr/local/cm/db/xml/xml/Phone_7961_SIP_display_instance.xml
/usr/local/cm/db/xml/xml/366X_display_instance-fxo_port_ls.xml
/usr/local/cm/db/xml/xml/362X_display_instance-t1pri.xml
/usr/local/cm/db/xml/xml/3925_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/35xx_display_instance-vcb.xml
/usr/local/cm/db/xml/xml/TVS_Rules.xml
/usr/local/cm/db/xml/xml/TFTP_Rules.xml
/usr/local/cm/db/xml/xml/26XX_display_instance-bri.xml
/usr/local/cm/db/xml/xml/3945_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/Phone_E20_rules.xml
/usr/local/cm/db/xml/xml/Phone_6921_display_instance.xml
/usr/local/cm/db/xml/xml/Telepresence_3200_display_instance.xml
/usr/local/cm/db/xml/xml/Phone_UnifiedPersonalCommunicator_display_instance.xml
/usr/local/cm/db/xml/xml/Telepresence_1310_65_rules.xml
/usr/local/cm/db/xml/xml/3945_display_instance-fxo_port_ls.xml
/usr/local/cm/db/xml/xml/3945E_display_instance-bri.xml
/usr/local/cm/db/xml/xml/cat6000_display_instance-mtp.xml
/usr/local/cm/db/xml/xml/3845_display_instance-t1cas.xml
/usr/local/cm/db/xml/xml/Phone_7911_SIP_display_instance.xml
/usr/local/cm/db/xml/xml/3945E_display_instance-t1cas_port_em.xml
/usr/local/cm/db/xml/xml/2911_display_instance-t1pri.xml
/usr/local/cm/db/xml/xml/Cisco_IP_Voice_Media_dependencies.xml
/usr/local/cm/db/xml/xml/Product_471_rules.xml
/usr/local/cm/db/xml/xml/2811_display_instance-fxo_port_gs.xml
/usr/local/cm/db/xml/xml/1861_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/2911_display_instance-t1cas_port_em.xml
/usr/local/cm/db/xml/xml/2911_display_instance-e1pri.xml
/usr/local/cm/db/xml/xml/3925_display_instance-mgcp.xml
/usr/local/cm/db/xml/xml/Phone_7962_display_instance.xml
/usr/local/cm/db/xml/xml/Phone_6901_6911_rules.xml
/usr/local/cm/db/xml/xml/Telepresence_1100_rules.xml
/usr/local/cm/db/xml/xml/Cius_SP_rules.xml
/usr/local/cm/db/xml/xml/ICS77XX_MRP2XX_display_instance-bri.xml
/usr/local/cm/db/xml/xml/Phone_7926_rules.xml
/usr/local/cm/db/xml/xml/7920_XML_Rules.xml
/usr/local/cm/db/xml/xml/Phone_3905_display_instance.xml
/usr/local/cm/db/xml/xml/Phone_UnifiedPersonalCommunicator_Rules.xml
/usr/local/cm/db/xml/xml/WS-X6600_rules-media.xml
/usr/local/cm/db/xml/xml/Phone_7940_display_instance.xml
/usr/local/cm/db/xml/xml/Telepresence_3200_rules.xml
/usr/local/cm/db/xml/xml/881_display_instance-fxo_port_ls.xml
/usr/local/cm/db/xml/xml/Phone_TANDBERG_rules.xml
/usr/local/cm/db/xml/xml/Phone_7970_7971_rules.xml
/usr/local/cm/db/xml/xml/2821_display_instance-t1pri.xml
/usr/local/cm/idp/
/usr/local/cm/idp/IDP
/usr/local/cm/idp/idp/
/usr/local/cm/idp/idp/IDP
/usr/local/cm/idp/idp/idp/
/usr/local/cm/idp/idp/idp/IDP
/usr/local/cm/idp/idp/idp/idp/
/usr/local/cm/idp/idp/idp/idp/IDP
/usr/local/cm/idp/idp/idp/idp/idp/
/usr/local/cm/idp/idp/idp/idp/idp/IDP
/usr/local/cm/idp/idp/idp/idp/idp/idp/
/usr/local/cm/idp/idp/idp/idp/idp/idp/IDP
/usr/local/cm/idp/idp/idp/idp/idp/idp/idp/
/usr/local/cm/idp/idp/idp/idp/idp/idp/idp/IDP
/ccm/DialPlan/
/ccm/DialPlan/NANP
/usr/local/cm/db/replicates.txt
/usr/local/cm/db/DBPerfMon.xml
/usr/local/cm/db/dblenv.bash
/etc/services
/etc/odbc.ini
/usr/local/cm/db/informix/etc/sqlhosts
/home/informix/.rhosts
/common/drf/db_drf_backup/drf_ontape_backup.gz

IBM Informix Dynamic Server Version 11.50.UC8X7 -- On-Line -- Up 00:09:30 --   263344 Kbytes

Service Manager is running
A Cisco DB[STOPPING]
A Cisco DB[STOPPING]
Commanded Out of Service
A Cisco DB[NOTRUNNING]

----> END Standard Output


----> BEGIN Standard Error
bad decrypt
13130:error:06065064:digital envelope routines:EVP_DecryptFinal_ex:bad   decrypt:evp_enc.c:330:
Physical restore failed - function read archive backup failed code 1 errno 0

----> END Standard Error

This led to a TAC case and two hours of troubleshooting. Many questions about the security password (you can get a bad decrypt if the original and new passwords are different, but on 8.6.2 it prompts you for the new/old password on restore attempt) and also about the hostname and IP address being identical between the backup and the location I was trying to restore to.

Overall, we found that the above message was caused by either a corrupted backup (coming from the lab server) or a corrupted restore (it kept failing on the ccmdb part).

The fix was to take a fresh backup (I used SolarWinds SCP/SFTP, which is free, for both backup and restore) and do an immediate restore to fresh system.

Hope this helps someone, because through all my research, I never found anything like it.

2 REPLIES 2
Highlighted
Cisco Employee

Bad Decrypt CUCM DRS/DRF backup and restore

Thanks for posting. I am sure this may help for some one who encounter similar issue.

Regards,

Mohammed Noorulla Khan

Highlighted
Beginner

Just had the exact same

Just had the exact same problem with the restore.  It appears the host name is case sensitive.  Rebuilt the server with the same ip but changed the host name from CUCM1 to ipsprdcucm1 and I was able to do the full restore.  CUCM1 is what the restore process showed for the server.

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