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Basic ACD on CME with a Wild Card Dial Peer

Jonathan Schulenberg
Hall of Fame
Hall of Fame

I am attempting to configure Basic ACD to service all incoming calls that are not matched against a registered ephone-dn or other lower preference dial peers. I have gotten the dial peer and application configured; however, I cannot figure out how to make it work with a wild card incoming called-number value. It appears that an explicit value is required on both the application param and incoming called-number command.

Has anyone done this before? If so, what am I missing?  The following configuration works if the user dials exactly 5550100; however, any other number does not match for obvious reasons. If I change the incoming called-number command to include a wildcard on dial-peer 2, the application fails and gives a reorder tone.


  service app-b-acd1 flash:bacd/app-b-acd-

  param number-of-hunt-grps 1

  param queue-manager-debugs 0

  param queue-len 15

  param aa-hunt1 16085550100


  service app-b-acd-aa1 flash:bacd/app-b-acd-aa-

  paramspace english index 0

  param max-time-vm-retry 0

  param max-time-call-retry 600

  param voice-mail 0

  param aa-pilot 16085550100

  param number-of-hunt-grps 1

  paramspace english language en

  param handoff-string app-b-acd-aa1

  param call-retry-timer 15

  paramspace english location flash:bacd/

  param service-name app-b-acd1

  param drop-through-option 1

  param drop-through-prompt

  param second-greeting-time 45


dial-peer voice 1 pots
corlist incoming pstn-inbound
description Inbound PSTN
translation-profile incoming PSTN_Trunk_Incoming
incoming called-number .
port 0/1/0:23
dial-peer voice 2 pots
corlist incoming pstn-inbound
description Inbound PSTN
translation-profile incoming PSTN_Trunk_Incoming
preference 1
service app-b-acd-aa1
incoming called-number 5550100
port 0/1/0:23
ephone-hunt 1 longest-idle
pilot 16085550100
list 1778, 1780, 1783, 1796, 5385, 5367, 1794, 1776
max-timeout 120
timeout 10, 10, 10, 10, 10, 10, 10, 10
description Main Number Hunt Group

1 Reply 1

paolo bevilacqua
Hall of Fame
Hall of Fame

To do that, send all calls for such wildcard, with a translation-profile changing called number to "aa-pilot".

Session target, some local interface.

On the same DP, configure incoming-called number with said pilot number.