08-08-2012 04:54 PM - edited 03-16-2019 12:37 PM
Hi,
We are currently getting transfer issue on our network. When received incoming call to our attendant console then we attempt transfer from AC to outside mobile via PRI, I get cause=65 from debug voice ccapi inout aswell going out the correct dial peer which is Outgoing Dial-peer=9000
Same result when using Cisco IP Phone, call receive then transfer to outside mobile via PRI.
Also, under the Device -> Gateway, when I check Media Termination Point Required the transfer works but takes down other service such as our Fax.
CUCM 7.1.5
H323 to Voice Gateway
E1 PRI
See attached running config and Q931 debug.
Help please.
08-08-2012 06:50 PM
My guess is that the carrier doesn't like the ANI you're sending here. You may be missing an External Phone Number Mask somewhere in CUCM.
002740: Aug 9 2012 01:48:19.591 UTC: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x077E
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98383
Exclusive, Channel 3
Progress Ind i = 0x8183 - Origination address is non-ISDN
SVC-PLV-VG1#
Calling Party Number i = 0x00A1, '88101'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '0611741176'
Plan:Unknown, Type:Unknown
Please remember to rate helpful responses and identify helpful or correct answers.
08-08-2012 07:00 PM
Jonathan Schulenberg wrote:
My guess is that the carrier doesn't like the ANI you're sending here. You may be missing an External Phone Number Mask somewhere in CUCM.
Can't be, because CM is disconnecting, not CO:
002740: Aug 9 2012 01:48:19.591 UTC: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x077E
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98383
Exclusive, Channel 3
Progress Ind i = 0x8183 - Origination address is non-ISDN
SVC-PLV-VG1#
Calling Party Number i = 0x00A1, '88101'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '0611741176'
Plan:Unknown, Type:Unknown
002741: Aug 9 2012 01:48:19.615 UTC: ISDN Se0/0/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0x877E
Channel ID i = 0xA98383
Exclusive, Channel 3
Progress Ind i = 0x8088 - In-band info or appropriate now available
002742: Aug 9 2012 01:48:19.887 UTC: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x877E
Channel ID i = 0xA98383
Exclusive, Channel 3
002743: Aug 9 2012 01:48:20.087 UTC: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x077E
Cause i = 0x80C1 - Bearer capability not implemented
I don't know much about CM but it may be short of media resources or something.
08-08-2012 07:12 PM
Nice catch Paolo; clearly it's time for sleep here.
We would need detailed-level SDI traces from CUCM to figure out why it tore this call down. If you collect them be sure to also give us the matching Q931 traces again so we have a shot at matching it up in the SDI logs.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml#calm
Please remember to rate helpful responses and identify helpful or correct answers.
08-08-2012 10:38 PM
Thanks guys for the reply.
This has been working since we completed upgrade to CUCM 7.1.5 last year. Problem started recently around a couple of weeks ago.
I will get the trace ready according to the link above and get TAC to have a look.
Thanks again guys.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide