Busy call treatment

[master001]

Hi everyone,

Wonder if any other busy treatment instead of fast busy tone in Cisco UC.

There is the number of multiple calls settings as busy trigger ( normally 1, or 2).      When the incoming calls meet the busy trigger, the caller could

hear the fast busy tone.     Is it possible to add some prompts say sth. like "  the person you are calling is busy ..."   instead of  fast busy tone?

Your info/advice is much appreciated.

Master001

[Mohammed al Baqari]

Hi,

You can configure call forward busy on all DNs to point to unity connection (if available). One CUCM you can match these calls using system call handler and play prompt the user is currently busy.

Out of the box, I am not aware that this can be achieved. I am trying to think about announciator but I know that it can't play this message for busy.

[master001]

Sounds good...thanks Mohammed.  I believe it is achievable to do it via Unity connection call handler.   Then every DNs on each device has to be updated accordingly.

Announciator ?  I was thinking of this way too.   Is the fast busy tone a kind of announciator?    If yes, is it possible to update it?

Master001 

[Venkatesh Perumal]

Hi,

Yes its the annunciator, but we can not change the the fast busy tone from cucm, you can do it via call handler(Unity connection).
and we can modify some announcements, please refer the below link for the same.

When you install Cisco Unified Communications Manager, Cisco-provided announcements and tones install, and the Find and Lists Announcements window in Cisco Unified Communications Manager Administration displays these announcements and tones, which can be used for basic calls, external call control, or MLPP, depending on the announcement. (Media Resources > Announcements) Cisco Unified Communications Manager allows you to use the Cisco-provided announcements as is, insert custom announcement .wav files, assign the locale for the announcement, change the description for the announcement, or change the message or tone that you want an announcement to play.

Be aware that a custom announcement uses the same announcement identifier as a Cisco-provided announcement; that is, when you upload a custom announcement, you choose an existing announcement identifier that you want to use for the custom announcement; therefore, the Cisco-provided announcement and customized announcement use the same announcement identifier. After you insert the custom announcement, Cisco Unified Communications Manager automatically plays the custom announcement, unless you uncheck the Enable check box in the Announcements Configuration window (which indicates that you want Cisco Unified Communications Manager to play the Cisco-provided announcement that is associated with the announcement identifier).

If you want to do so, you can change the description for the announcement for any Cisco-provided or customized announcement without changing the announcement itself. The description is used to identify various announcements in Cisco Unified Communications Manager Administration.

Like music on hold audio source files, the recommended format for announcements includes the following specifications:

•16-bit PCM wav file

•Stereo or mono

•Sample rates of 48 kHz, 44.1 kHz, 32 kHz, 16 kHz, or 8 kHz

If you upload customized announcements, you must upload the announcement on each node in the cluster; that is, the announcement files do not get propagated between servers in a cluster, so you must browse into Cisco Unified Communications Manager Administration on each server in the cluster and repeat the upload process.

If you upload customized announcements, you must configure annunciator to handle the announcements.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/bccm-861-cm/b04announce.html

[master001]

Perfect !   Thanks venperum.  It is very helpful.                 Master001

[Mohammed al Baqari]

Hi,

I meant to say CUC instead of CUCM :) Typo mistake. Create system call handler on CUC and will do the job.

Announciator can't play messages for busy tone.