BUSY TONE CISCO PHONE 6921/7945

[dylan.vercamer]

Dear readers,

I have been searching for a solution but I didn't found anything.

So this is what I want: When I'm calling with someone I want that a third person will hear something else than the BUSY tone (the fast beep that means that someone is in a call).  for example he hears: The helpdesk is busy, please wait some time on the line.

But I don't mean a dual-line configuration. Because when you have a dual-line config the third person just keeps calling tone.

Thanks

Dylan

[Aseem Anand]

Hi,

You can set the busy trigger to 1 and set call forward busy under your DN to forward the call to a dummy number on CUCM which has CFA set to unity connection. On unity connection, you can create a call handler with the name user_busy and upload greeting "The helpdesk is busy, please wait some time on the line.".

Call Flow would become:

User C >>>> calls >>>> User B (already on call with user A) >>>> Busy trigger set to 1 under dn >>>> Call forward busy set to a dummy number eg 77777 >>> CTI Port (77777) >>> Call forward all to Voice mail >>>> Unity connection >>>> call handler >>> busy greeting

Aseem

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