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busy trigger and miss call

mkhriesa
Level 1
Level 1

Hi,

when we configure the busy trigger=1 on the line configuration,, then when we are on call and anyone call he will receive the busy tone which is normal , my question this call does not appear on the phone or on miss call , is this normal behavior?how we can make it appear as miss call so we can call them later after finish the current call?

3 Replies 3

Rajan
VIP Alumni
VIP Alumni

this is an expected behavior. Max calls and busy trigger work in tandem. so what is the value set for max calls on this phone. If you set busy trigger to 1 with max calls set as 1, then call waiting is disabled and hence that phone wont receive second call at all.

You can set the busy trigger to 2 so that the second call will be waiting and you could see it in the missed call.

HTH

Rajan

Please rate useful posts

my question when busy trigger=1 is there any way to see the miss call?

No, as only calls actually delivered to the phone will show locally on the phone in the call log. Since the call was never exteded to the phone becuase busy trigger was reached you will not see the call in the missed calls log.

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