Call Accounting Software reccomendations for CUCM 10.5

[mark.dibattista]

We are looking for recommendations on Call Accounting Software to integrate with our Cisco Call Manager 10.5 platform. The main use will be for reporting on call activity history.

It should be intuitive and easy to use.

Regards,

Mark

[Tagir Temirgaliyev]

we using oracle database and several select statements

[Waleed Ahmed]

Can I Have your Contact Details Please, For Assistance regarding Oracle CUCM Integration. Thanks

[Prabath Godevithanage]

We've been using cadswin and I don't know whether they still exist but the product is support by a company called jcurve,product support real comprehensive set of reports.

Client installation is required and this is someone difficult at least with the version we have

I might consider a web-based solutions to avoid client installation issues when its time to upgrade

[Suresh Hudda]

Here is the consolidated list of 3rd party billing tools, prepared by Jaime..

• Avotus ­http://www.avotus.com - Call accounting / billing
• Imagicle - http://www.imagicle.com ­ Billing, accounting, phone lock, hospitality, fax server, directory services, Skype & GSM gateway applications (Merger of Telcen and Stonevoice)
• Infozech - http://www.infozech.com ­ CDR, billing, pre-paid VoIP services
• IPMagix - http://www.ipmagix.com - Headline News RSS feeds, HyperDirectory LDAP search tool, IPSMS (enterprise) and eZagel (high volume) SMS message delivery apps, MagixControl hospitality / environmental remote control consolidation tool, PhoneLock IP phone locking tool, MagiXCast audio & text paging, MagixBill billing / accounting / reporting, MagixMail Exchange text email from IP Phones, MagixQ customer queuing / reception system
• ISI Infortel - http://www.isi-info.com - Call billing and accounting
• MIND http://www.mindcti.com/call_management/PhonEXMEIPS.asp - Call Billing and Accounting
• Nevotek ­ http://www.nevotek.com - Hotel / hospitality services, multi-tenant messaging, call accounting & billing, audio/text paging (Solutions Plus partner as of January 2009) (US distributor is PrideVel Consulting ­ http://www.pridevel.com)
• Novabase Br@in ­ http://www.novabase.pt/en - Pre-paid service and billing products for CUCM and CUCME (Portuguese Website)
• Phoneware - http://www.phoneware.ie ­ Billing, corporate directory, and Nortel Meridian switch admin tools
• PortaOne - http://portaone.com/products/portabilling/pb100/ - Billing & customer management, including pre-paid
• Imagicle Accounting and Billing, Call analytics
• Imagicle Budget Control
• TC&C - http://www.tcandc.com orhttp:// www.carinrecording.com - Carin Video and Voice recording (including TelePresence), Call accounting and billing, Contact Center Express integration modules (including SAP), Custom XML Apps
• Billing Manager - https://altus.cr/en/quantus/qbm.html (Datasheet)
  Integrates to your CUCM/CDR DB to further increase your data mining.
  Allows you to create more detailed reports than CAR, already has some built-in reports.
  Reports can be scheduled and mailed.
  Provides reports to manage the customer experience (time to answer, transferred calls, abandoned calls, etc)

Link: http://docwiki.cisco.com/wiki/CUCM_FAQ

Suresh

[rsalomone]

Please check out
https://www.telecost.com

RSI has support of UCM/HCS/Jabber/WebEx and UCCX.  The also have support for Spark!

[alexpbxdom]

Highly recommended PBXDom, very easy setup, 100% cloud base.

[Commsouth Infocom]

Hi Mark,

You can check our solution as well and we have many clients using our solution in many countries.

Regards,

Prasana

[SChirinos]

Hi 

I looked your comment for Mark, about a Call Report Program for CUCM. I am from Bolivia and we are looking for a program to do that. Could you send an email to schirinos@nibol.com.bo, so i can get more info about your program

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@Commsouth Infocom wrote:

Hi Mark,

You can check our solution as well and we have many clients using our solution in many countries.

Regards,

Prasana

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Thanks

[GrumbleShark]

I've used Verasmart which is pretty good.  It's geared more for the administrator to setup reports on behalf of the end users.

Another option is VoIP Detective.  It's free, and is geared for end users and managers to pull their own reports.

My favorite solution is probably TeleMate's Predictive UC Analytics.  It's got plenty of canned reports, and works well, but it's not cheap.  This is what we use at my company.

[Hugo Armando Chavez Tovar]

Hi 

I tink the better is : http://dti.com.mx/index.php/keytia-adminitracion-del-gasto-en-telecomunicaciones

This is a SAAS