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Call back function for testing phones using Cisco Unity Connection

alalli
Level 2
Level 2

Hi all

 

I am hoping to setup a callback function using Cisco Unity Connection version 10.

 

In this,  a user would call a number.

 

The system should prompt for a message.

 

A message is recorded.

 

The user hangs up.

 

The system uses the users callerid to call him/her back and playback the recorded message.

 

(I am hoping to be able to use the 4 digit internal numbers and not have to allow calls to the PSTN on the restriction table.)

 

I also need something to delete the recorded message once the user has heard it.

 

Has anyone setup something like this?

 

thanks

 

alalli

1 Accepted Solution

Accepted Solutions

There's no way to do what you want with CUC.

HTH

java

if this helps, please rate

View solution in original post

6 Replies 6

alalli
Level 2
Level 2
Hi All,

Actually, it is not really necessary to take the message.

I could just use two Prompts.

The first prompt could say " you have reached the test callback service. Please hangup now"
wait 3 seconds
Repeat twice and then hang up.

The system then hangs up and calls user back.

The second prompt could say " This is the call back service."
wait 3 seconds
Repeat twice and then hang up.




There's no way to do what you want with CUC.

HTH

java

if this helps, please rate

Thank you so much for the reply.

 

I am having a squiz at B-ACD but have not seen any of these scripts for about 5 years.

 

Regards

 

Amanda

 

 

 

 

 

dave.lane
Level 1
Level 1

Hi

Dont suppose you ever found a solution to this?  We are looking to implement the same thing

Thanks

Still no way to do this using CUC as it is a voicemail system and not a customer response system. Cisco will happily sell you UCCE!

Maren

Thanks

Yes I know it’s possible with UCCE, just that seems a bit overkill for this task.  Other solutions have built in tests for what we are trying to achieve, for example *777 on 3CX

Was just hoping there was a simple solution that would work on CUCM